Merchant Onboarding Supervisor

4 days ago


Riyadh, Saudi Arabia Zid Full time

معلومات عن الشركة
Zid is an e-commerce in a box - solution that any retailer can use to start their eRetail. Zid helps them to build their own E-Stores (with their own name and identity) and integrates them with the supply chain players to enable them to manage and with ease. All of that with affordable cost and decent quality.

Location: Riyadh, Saudi Arabia
Industry: Technology, Information and Internet
Company size: 250+ employees

وصف الوظيفة**
حول الدور**:
يواصل فريق زد النمو بشكل مذهل. نستمر في استقطاب أكبر عدد ممكن من الأعضاء الموهوبين. يعني هذا النمو المستمر أننا بحاجة إلى توسيع نطاق هيكل إدارتنا في وقت واحد.

في الوقت الراهن؛ نقوم بتوسيع نطاق فريقنا الداخلي لتلبية متطلبات التجارة الإلكترونية بالمنطقة. من خلال التدريب والتوجيه، يساعد مشرف تجهيز المتاجر على إدارة الفريق والعمليات داخل القسم، لضمان سير العمل بشكل سلس على مستوى الفريق والتجار.

فريق تجهيز المتاجر هو نقطة الاتصال الأولى للعملاء الجدد. يركز هذا الفريق على خدمة التجار بشكل مثالي. مهمتنا هي تقديم الخدمة المتميزة لإطلاق النشاط التجاري بنجاح على شبكة الإنترنت.

هذا الدور يتطلب إتقان دور القيادة والتقانة واللغة الإنجليزية. أيضاً يجب أن يكون على استعداد للعمل في المساء وعطلات نهاية الأسبوع.

**المسؤوليات**:

- المشاركة في تحديد الأهداف التي تتوافق مع خطط نمو الشركة.
- المشاركة في تدريب وتطوير فريق العمل.
- تجهيز وبناء التقارير اللازمة لأداء القسم والتحسين المستقبلي.
- تفويض ومتابعة عمل الفريق وتتبع التقدم المحرز وتقديم ملاحظات بناءة.
- الحفاظ على روح الفريق وجودة المخرجات.
- العمل على إجراء مراجعات للأداء وتحفيز أعضاء الفريق ووضع استراتيجيات لزيادة الإنتاجية.
- حل المشكلات المتعلقة بجودة العمل بين الموظفين وبين التجار بطريقة فعالة.
- العمل في عطلات نهاية الأسبوع وفق جدول زمني متناوب.
- حضور اجتماعات الشركة المتعلقة بالقسم وبأعضاء الفريق.
- المساعدة في استقطاب أعضاء جدد للفريق بالتعاون مع المدير المباشر والموارد البشرية.
- الانخراط في العمليات اليومية بشكل مقرب جداً.

المؤهلات
- درجة البكالوريوس في علوم الحاسب الآلي/هندسة حاسب/نظم المعلومات/تجارة إلكترونية/إدارة الأعمال أو ما يعادلها من الدراسات والخبرات.
- إتقان اللغة العربية والإنجليزية.
- معرفة قوية بصناعة التجارة الإلكترونية وشركات SaaS.
- باحث جيد في المجال.
- خبير في العناية بالتجار وفهم الشخصيات المختلفة.
- خبير في إدارة مجموعات العمل وأعضاء الفريق وتدريب وتطوير ومراقبة التقدم وإنفاذ القواعد وضمان الامتثال للجودة.
- مهارات اتصال وقيادة قوية بالإضافة إلى القدرة على حل مشكلات مكان العمل بشكل فعال.
- يركز على الناس وداعم ومرن من أجل تحقيق أقصى استفادة من فريقه.
- قائد بالفطرة يركز على إلهام الموظفين لامتلاك أعمالهم وتحقيق نتائج أفضل.
- مهارات اتصال وتواصل ممتازة.

معلومات إضافية**
الخبرات المرغوبة**:

- +2 سنوات في إدارة الفريق.
- تجارب حقيقية في مجال التجارة الإلكترونية أو شركات SaaS.
**شروط العمل**

تتطلب هذه الوظيفة العمل بدوام كامل في مدينة الرياض، المملكة العربية السعودية



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