Customer Success Account Management

6 months ago


Riyadh, Saudi Arabia Microsoft Full time

At Microsoft Middle East (Saudi) we are seeking a
**Customer Success Account Manager** who embraces the values of people leader:

- Managers deliver success through empowerment and accountability by modeling, coaching, and caring.
- Model - Live our culture; Embody our values; Practice our leadership principles.
- Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.
- Care - Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others.

**Responsibilities**:
**Customer Relationship Management**:

- Leads by example to proactively develop relationships to further Microsoft's customer success goals with key customer, partner, and internal contacts. Ensures the customer is recognizing value as planned. Identifies and manages potential issues, escalating to appropriate teams for resolution.
- Identifies, understands, influences, and challenges and manages the needs, expectations, and interests of key customer technical, business, and executive stakeholders. Ensures key stakeholders (including partners) are satisfied with agreed upon objectives and outcomes and that their interests are protected and valued. Leads business value conversations with key stakeholders.
- Collects feedback from internal and customer stakeholders on business needs, preferences, values, and goals to identify important customer patterns, pain points, attitudes, and expectations. Organizes resource efforts to meet the most critical needs and expectations of customers. Communicates the status of delivery programs linked to customer priorities with internal stakeholders.

**Technical Relevance**:

- Coaches team members on implementing training plans focused on technical and industry knowledge development aligned with organizational goals. Stays current with industry and Microsoft technical insights through consultation with the Customer Success community, peers, partners, and customer stakeholders. Advises customers on Microsoft technology trends and direction.

**Customer Success Leadership**:

- Drives conversations with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account. Leads the team to adopt organizational and customer success strategy to maximize customer's investments and value. Works with customers to define and agree upon a long-term approach to fuel adoption of Microsoft technology and services in alignment with the customers' current and future goals and objectives. Supports account team planning, promoting business and technical needs for change to challenge customer thinking that drives transformation towards modern digital approaches.
- Coaches team on program planning and customer-facing program review, managing key stakeholder and executive expectations via delivery of a Customer Success Plan (CSP), and prioritization of engagements to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success. Coaches team on leveraging Microsoft delivery management methodologies, processes, and tools to manage and improve customer operational health. Coaches team on identifying and mitigating customer blockers by leveraging Microsoft solutions and services, and developing deliverable programs of work. Guides team through leading delivery program reviews with internal stakeholders to ensure alignment on customer outcomes and account priorities. Leads executive escalation management and communications for delivery programs in the customer account. Runs rhythms of business (RoBs) reviewing delivery excellence metrics (e.g., delivery backlog, bookings, unstaffed requests).
- Guides team in mobilizing resources for identifying, resolving, and mitigating blockers to accelerate consumption. Coaches team to identify pipeline opportunities, be accountable for milestones, and ensure committed milestones are completed to deliver growth in their customer portfolio. Coaches team to support customer adoption and active usage of Microsoft products and services aligned to outcomes and objectives defined within agreed-upon customer success plans. Coaches team to deliver customer value, drive business growth, maximize customer retention and minimize customer churn.

**Qualifications**:
**Required/Minimum Qualifications**:

- Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 5 + years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
- OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
- OR equivalent experience.

**Additional or Preferred Qualifications**:

- Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field



  • Riyadh, Saudi Arabia Salla Full time

    Salla is a leading provider of information technology and services to businesses of all sizes. We are currently seeking a skilled Customer Success Manager to join our team in a scaled accounts role. As a customer success manager, you will be responsible for ensuring that our customers are getting the most from our products and services. You will be the...


  • Riyadh, Saudi Arabia Software AG Full time

    Our story goes beyond technology. We put people first - employees, customers, and partners. We build strong teams and cultivate relationships that last. We provide incomparable products, solutions, services, and technical excellence for our customers. We are a team of over 5,000 colleagues across 70+ countries who value inclusion, integrity, and innovation....


  • Riyadh, Saudi Arabia Dataiku Full time

    At Dataiku, we're not just adapting to the AI revolution, we're leading it. Since our beginning in Paris in 2013, we've been pioneering the future of AI with a platform that makes data actionable and accessible. With over 1,000 teammates across 25 countries and backed by a renowned set of investors, we're the architects of Everyday AI, enabling data experts...


  • Riyadh, Saudi Arabia Foodics Full time

    **Who Are We❓** We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully...


  • Riyadh, Saudi Arabia SAS Full time

    : At SAS, where you start doesn’t have to be where you end; and there is ample opportunity for internal career mobility. Whether you’re looking to grow a new skill or experience a new role, there’s no time like the present to take the next step; and we’re here to support you in your journey. **About the job** The Customer Success team is looking...


  • Riyadh, Saudi Arabia Innovative Solutions Full time

    **Company Description**: Innovative Solutions (IS) is a leading pure-player Cybersecurity company in the GCC established in 2003 having headquartered in Riyadh with presence in Al Khobar, Jeddah, Dubai, and Abu Dhabi. We are the trusted advisor in providing world-class tailored and purposeful Cybersecurity Services and Solutions that exceed our clients’...


  • Riyadh, Saudi Arabia Unifonic Full time

    Proudly voted a Great Place to Work®, we are a dynamic startup in the SaaS space that is revolutionizing how businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies. We pride ourselves on our fun and collaborative work environment,...


  • Riyadh, Saudi Arabia Qoyod Full time

    Customer Success Specialist Job Summary: **Responsibilities**: **Requirements**: Bachelor of Accounting, Professional in English language skills, 1 year experience with customer service. Job ID 194


  • Riyadh, Saudi Arabia McGraw Hill LLC. Full time

    Overview: **Customer Success Consultant - Saudi Nationals Only** When was the last time you experienced the impact of your work? Our Customer Success team thrive on building meaningful relationships with educators and learners. Due to continued growth across our Middle East operation, we are seeking a self-motivated and pro-active **Customer Success...


  • Riyadh, Saudi Arabia Teradata Full time

    Customer Success Manager Telecom Industry What You’ll Do In this role you will, own the account strategy for engagement, adoption and success planning. Manage and curate existing customer relationships leveraging strong executive relationships to drive business growth, customer value, satisfaction, and retention within the assigned...


  • Riyadh, Saudi Arabia SAP Full time

    **We help the world run better** The Customer Success Partner (CSP) - SAP Signavio has overall responsibility for the daily management of assigned Cloud customer accounts in EMEA Region, including account management strategies as well as engagement and expansion plans to ensure profitable growth within these customers. The focus of this position is twofold,...


  • Riyadh, Saudi Arabia Foodics Full time

    **Who Are We❓** - We Are Foodics!_ a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully...


  • Riyadh, Saudi Arabia ASWAT Full time

    We are currently seeking a **Customer Success Manager** to join our team at** ZIWO - KSA Team**. About ZIWO: **ZIWO** connects users across 145 countries, including the GCC, enabling instant expansion into new markets. **Technical/Interpersonal Competencies**: - Effective Communication Skills - Technical Proficiency: A comprehensive understanding of the...


  • Riyadh, Saudi Arabia Grand Community Co Full time

    Grand Community is the biggest bulk influencers marketing service in the region, operating in 5 countries with 5 offices and over 500 employees. Founded in 2019, the company offers 24/7 campaign management and the best marketing tool in the form of word-of-mouth through more than 5000 community blogger members. The community consists of diverse categories...


  • Riyadh, Saudi Arabia Vectra Full time

    Vectra® is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises. **About the Role**: The Customer Success Manager (CSM) is a critical role in at Vectra and is responsible for developing and handling Vectra's most valuable asset, our customers. The CSM is responsible for the relationships with the customers,...


  • Riyadh, Saudi Arabia Udacity Full time

    **About Us** Udacity is on a mission to change lives, businesses and nations through **_radical_** talent transformation in digital technologies. We offer a unique and immersive online learning platform, powering corporate technical training in fields such as Artificial Intelligence, Machine Learning, Data Science, Autonomous Systems, Cloud Computing and...


  • Riyadh, Saudi Arabia Shipa Full time

    Shipa Delivery is an online platform that makes it easier for businesses and consumers to send and receive parcels within the GCC. Our expanding operation connects users with a network of delivery assets and services via mobile apps and online business dashboards. We make collection of packages within one hour a reality, along with a choice of on-demand,...


  • Riyadh, Saudi Arabia Success Creators Full time

    We are looking for an analytical accounts receivable professional to assist our accounting department as it receives, processes, and collects on goods sold or services rendered. In this role, you will be required to review account information, correct discrepancies, and ensure that accounts are properly billed and that payments are collected. To succeed as...


  • Riyadh, Saudi Arabia Foodics Full time

    **Who Are We❓** - We Are Foodics!_ a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully...

  • Team Leader

    6 months ago


    Riyadh, Saudi Arabia Bayzat Full time

    **Who we are**: Known as the Work Life Platform, Bayzat is one of the leading employee benefits SaaS platforms that is on a constant mission to make a world-class employee experience accessible to every company. We are redefining the way work works for the better, making automated HR, Payroll, Employee Benefits, and Insurance a possibility for all...