Non-air Fulfillment Manager

3 weeks ago

Riyadh, Saudi Arabia FlyAkeed Full time

**About FlyAkeed**:
FlyAkeed is an online platform that helps people book flights and hotels easily. We started in 2017 and are based in Riyadh, Saudi Arabia. Our travel solution simplifies the process of planning and handling work-related travel.

**Highlights**:
Current funding stage: Series A

FlyAkeed is supported by: PIF subsidiary Sanabil Investments, Elm, Artal Capital, Alrajhi Partners.

**Description**
We are currently seeking a highly skilled and motivated Non Air Fulfilment Manager to join our team. As the **Non Air Fulfilment Manager**, you will be responsible for overseeing the efficient and accurate processing of non air bookings, ensuring an unparalleled level of service and customer satisfaction.

**Responsibilities**:

- Manage a team of non air fulfilment, providing leadership, guidance, and support to ensure their success
- Develop and implement strategies to optimize the non air fulfilment process, including streamlining workflows and improving operational efficiency
- Ensure all non air travel bookings are processed accurately and in a timely manner, meeting or exceeding established service level agreements
- Monitor and analyze key performance metrics, identifying trends and areas for improvement, and implementing appropriate action plans
- Collaborate with cross-functional teams, including sales, customer service, and operations, to facilitate seamless communication and coordination throughout the fulfilment process
- Stay abreast of industry developments and best practices, keeping the team informed and implementing relevant changes to improve service quality and efficiency
- Work closely with technology team and vendors to continuously enhance the non air fulfilment system and tools, addressing any issues or concerns in a timely manner

**Requirements**:

- Bachelor's degree in business administration, hospitality management, or a related field
- Proven experience in non air fulfilment within the OTA, leisure, travel, or tourism industry, with at least [5] years in a managerial role
- Strong knowledge of non air travel processes, systems, and industry trends
- Exceptional leadership and team management skills, with the ability to motivate and inspire a team to achieve targets and deliver high-quality results
- Excellent problem-solving and decision-making abilities, with the capacity to effectively prioritize and manage multiple tasks and deadlines in a fast-paced environment
- Strong analytical skills, with the ability to interpret data and metrics to drive operational improvements
- Exceptional attention to detail and organizational skills
- Effective communication and interpersonal skills, with the ability to build relationships and collaborate with internal and external stakeholders

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