Customer Service Expert
5 months ago
Job Summary
Key accountabilities
- Support the matrixed organization in the effective delivery of complex contract deliverables across O&M practice, by holistically integrating customer service thought leadership
- Engage and maintain close working relationships within the client and its partner Consultancy in order to optimize O&M best practices
- Insure the effective enablement of Saudi government entity operational management by:
...
- Minimum 10 years’ experience in related field on national / international major initiatives and developments.
- Record of engagement with a wide range of stakeholders and wider commercial and public sector stakeholders.
- Expert in development and implementation of best practice standards and processes.
- Extensive experience of working internationally (preference for Middle East / KSA).
- Excellent verbal and written communication skills.
- A proven track record of instituting continuous improvement and change management
Specific requirements
- Bachelor of Science / Engineering or Service Industry discipline from an accredited university.
- Customer service operations and standards
- Employee Happiness & satisfaction measurement
- Multi-channel customer service systems
- Customer feedback monitoring and reporting
- Customer data security and use
- Communications & CRM
- Facility Management
- Emergency Management
- Space Management
- Janitorial / Cleaning Procedure Definition
- Fleet Management Procedure Definition
This job has been sourced from an external job board.
-
Customer Service
5 months ago
Riyadh, Saudi Arabia ultra medical group Full timeEstablishing customer service policies and standards and supervising their implementation. - Managing the customer service department within the facility. - Directing the customer service team to assist and advise customers, and directly preparing questionnaires to measure the level of customer satisfaction, implementing these questionnaires, and collecting...
-
Guest Service Expert
5 months ago
Riyadh, Saudi Arabia Marriott International, Inc Full time**Job Number** 24022680 **Job Category** Food and Beverage & Culinary **Location** Courtyard Riyadh Olaya, 2759 Olaya District, Moussa Bin Nussair Street, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the...
-
Delivery Station Customer Service Associate
5 months ago
Riyadh, Saudi Arabia Afaq Q Tech General Trading - G11 Full timeHigh School or equivalent diploma - Previous experience in Customer Service - Ability to effectively prioritize work time to ensure efficiency - Experience with Windows Operating Systems and Microsoft Outlook - Familiarity with multiple web browsers, data base searching and instant messenger tools At Amazon, our mission is to be Earth’s most...
-
F&b Service Expert
6 months ago
Riyadh, Saudi Arabia Marriott International, Inc Full time**Job Number** 24079583 **Job Category** Food and Beverage & Culinary **Location** The Ritz-Carlton Riyadh, AlHada Area, Mekkah Road, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the table that our...
-
Customer Service Specialist
5 months ago
Riyadh, Saudi Arabia Niceone Full time**Customer Service Specialist duties and responsibilities**: - Informing customers about products and services - Responding to customer questions - Resolving customer complaints - Suggesting solutions for common problems - Preparing documents and reports - Updating customer database - Training new customer service agents - Collaborating with the management...
-
Customer Service Advisor
5 months ago
Riyadh, Saudi Arabia National Parcel Stations Network Co. Full timeThe Customer Service Advisor is responsible for providing exceptional customer service while ensuring their needs are handled promptly and professionally. They are the front-line representatives of a company and are expected to be knowledgeable about the services the company offers. **Responsibilities**: - Ensures that appropriate actions are taken to...
-
Customer Service Representative
5 months ago
Riyadh, Saudi Arabia Drovox Full timeJob description A Customer Service Specialist is the first point of contact for any customer who has a question or an issue with a product or service the company sells. They have many responsibilities like answering inbound phone calls, addressing customers’ questions about products and services, and processing payments or...
-
Customer Service Evaluator
6 months ago
Riyadh, Saudi Arabia SISA Full time**Exciting Opportunity: Become a Customer Service Evaluator/Mystery Shopper in Saudi Arabia!** - **Open to Residents Across Saudi Arabia_ **Are you ready to embark on a rewarding journey while shaping exceptional customer experiences???** **About Us**: Join our esteemed international market research consultancy in enhancing customer service standards...
-
Customer Service Representative
5 months ago
Riyadh, Saudi Arabia Trapeze Group Limited Full timeJob Summary: To provide day-to-day Service Support to customers by maintaining their Service request, coordinate, and tracking all issues. Coordinate with Customer and Internal Team. An ongoing commitment to customer satisfaction by meeting their requirements proactively and ensuring all SLA commitments are met. **Job...
-
Customer Service Representative
6 months ago
Riyadh, Saudi Arabia Johnson & Johnson Full time**About Johnson & Johnson** Johnson & Johnson Medical is recruiting several **Customer Service Representatives** **Location**: Riyadh, Kindgdom of Saudi Arabia As **Customer Service Representative **you are a front-line communicator, processing inbound and outbound orders, enquiries, complaints and information through multiple methods of communication....
-
Customer Service Agent
5 months ago
Riyadh, Saudi Arabia Urban Company Full time**About Urban Company -** **ONLY FOR SAUDI NATIONALS** Urban Company is a fulfillment-led marketplace for home services. We believe we are changing the way the world experiences home services. Whether it is home cleaning, handymen, flatpack furniture assembly, gardening, or any other home service, our promise to consumers is quality services, at a fixed...
-
Customer Service Specialist
5 months ago
Riyadh, Saudi Arabia 3days Personal Training Gym Full timeCustomer Service Specialist Responsibilities: Welcome visitors and members to the studio, answer phones. and assist the front desk with various administrative tasks Maintain long-term clientele and grow the gym's membership base through sales, new member onboarding, and excellent customer service Manage and organize marketing efforts both within and...
-
Customer Service Representative
5 months ago
Riyadh, Saudi Arabia Zimmer Biomet Full timeAt Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds. As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life...
-
F&b Service Expert
6 months ago
Riyadh, Saudi Arabia Marriott International, Inc Full time**Job Number** 23206340 **Job Category** Food and Beverage & Culinary **Location** Le Méridien Riyadh, King Abdullah Ibn Abdulaziz Road Al Woroud District, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food on...
-
F&b Service Expert
6 months ago
Riyadh, Saudi Arabia Marriott International, Inc Full time**Job Number** 24026385 **Job Category** Food and Beverage & Culinary **Location** Courtyard Riyadh Northern Ring Road, Olaya Street, Al Murooj District, Northern Ring Road, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about...
-
Customer Service Executive
6 months ago
Riyadh, Saudi Arabia BLS International Services Full timeAppointment slotting for prospective customers. - Understand the applicant requirement and provide appropriate advise / information - Documentation - scrutiny / checking and submission - Biometrics - finger print scanning - Collection, handover & deposit of Cash for the day. - Selling Value Added services **Other Requirements**. - Excellent communication...
-
F&b Service Expert
5 months ago
Riyadh, Saudi Arabia Marriott International, Inc Full time**Job Number** 24094201 **Job Category** Food and Beverage & Culinary **Location** Le Méridien Riyadh, King Abdullah Ibn Abdulaziz Road Al Woroud District, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food on...
-
Customer Service Supervisor
5 months ago
Riyadh, Saudi Arabia Beckman Coulter Diagnostics Full timeDanaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team...
-
Customer Services Representative
5 months ago
Riyadh, Saudi Arabia The Cigna Group Full timeReceives requests by mail, telephone, or in person regarding insurance claims/policies. Responds to inquiries from policy holders, clients, brokers and/or others. Performs research to respond to inquiries and interprets policy provisions to determine most effective response. Mails or routes claim forms and supporting documentation to various units for...
-
Sales & Customer Service
5 months ago
Riyadh, Saudi Arabia Thabt Gulf Digital Solution Full timeWe are looking to hire an Arab nationality sales and Customer service executive. **Job description** Key Responsibilities: Greet the customers and assist them in selecting the right product. Convert the window shoppers to ultimate buyers. Serve Customers with the highest standards. Suggestive selling to the customers, Attitude / Product Knowledge. Must...