Cx Consultant

1 week ago


Riyadh, Saudi Arabia Skillspark AB Full time

JOB TYPE
- Contract
- EMP TYPE
- Full-Time
- INDUSTRY
- Financial Services
- SKILLS
- Any
- SALARY TYPE
- Daily
- SALARY
- Negotiable

On behalf of our client, a well-established Consulting company, we are hiring for experienced CX Consultant either on remote based work or onsite in Riyadh, KSA.

**Main Responsibilities**:

- Define steps and the methodology for building the CX index
- Build the CX index outline and framework
- Review the performance measurements mapped against each customer journey and identify how they can be aggregated to a higher-level index
- Run sessions with various business units to align on the CX index structure and key inputs
- Identify aggregation and cascading mechanisms
- Understandingof CX design principles to align with the Client performance management framework
- Review measurement and KPIs documented against completed customer journeys and align them with the CX index framework
- Review and analyse existing data
- Conduct CX Index workshops to finalise inputs

**Abilities Required**:

- 5+ years’ experience in software industry or/and working in a consultancy capacity on customer sites
- Strong hands-on experience in building CX Index outline and framework
- Good business acumen and client success management
- Ramp up on Cloud CX product line
- Must be open to work full time based on the Saudi working hours

**Expected experience**:5+ Years of Experience

**Start date for assignment**: ASAP

**Duration of assignment**:4 months rolling contract

**Expected workload for the consultant**: Fulltime

**Location**:Remote/Riyadh, KSA

Skillspark is fast growing Swedish company, that unlock IT talents globally. Our consultants get access to top assignments worldwide, a greater quality of life and competitive rates. Most of the assignments are for our clients based in Scandinavia, UK, and the Middle East.

Sourcing Specialist
- Raquel Dionisio-Tavener



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