Customer Services
2 months ago
مطلوب موظف خدمة عملاء للعمل في شركة تعمل في مجال التجارة الالكترونية (E-Commerce) لتقديم الدعم والمساعدة للعملاء لضمان رضاهم عن المنتجات أو الخدمات.
المسؤوليات الرئيسية تتضمن:
1. التواصل مع العملاء: الرد على استفساراتهم وشكاواهم عبر الهاتف، البريد الإلكتروني، أو الدردشة.
2. حل المشكلات: تقديم حلول للمشكلات التي يواجهها العملاء، وتوجيههم نحو التصحيح.
3. توفير المعلومات: تقديم تفاصيل حول المنتجات أو الخدمات، بما في ذلك الأسعار والمواصفات.
4. إدارة الطلبات: معالجة الطلبات، وإجراء التعديلات إذا لزم الأمر.
5. جمع الملاحظات: جمع تعليقات العملاء واقتراح تحسينات لتحسين الخدمة و ارسالها إلى مدير القسم.
المهارات:
1.يتكلم اللغة العربية
2.القدرة على التعامل مع برامج MS Office
3.اللباقة في التواصل مع الزبائن والقدرة على التعامل مع مختلف أنواع الشخصيات.
4.القدرة على المشكلات
5.القدرة على تنظيم الوقت و تحمل ضغط العمل
Pay: ﷼3,000.00 - ﷼5,000.00 per month
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