Wellness Members Experience Manager
6 months ago
We are looking for a Wellness Club Members Experience Manager who will support members throughout their membership journeys. The mission of the role is to have meaningful touchpoints with members to deliver an exceptional experience and drive retention within a luxury 5 star Spa and Health Club in Jeddah.
This position does not overlook sales, however the retention and relationship with guests and members.
**Responsibilities**:
- Developing and implementing strategies to enhance the overall member experience, increase member satisfaction and loyalty, and drive member retention.
- Analyzing the member's data and feedback to identify areas for improvement and create initiatives to ensure the delivery of an exceptional experience.
- Have a keen eye on retention delivered through excellent customer service to all club members and non-members, managing a retention strategy to maximize length of stay.
- Ensure that the team is fully briefed on all product lines, activities, and actions within the club.
- Building and fostering a sense of community among members.
- Attend weekly management meetings and run departmental meetings and training.
- Continuously staying updated on industry trends and best practices to provide the best member experience possible.
- Collaborating with other teams to ensure a seamless and enjoyable experience for members.
- Onboarding new members and providing them with a positive introduction to the community
**Requirements
- Experience and Qualifications**:
- Bachelor's degree in Business Administration or any related field
- Minimum 8 years in a related field, of which at least 4 in a managerial position
**Knowledge & skills**:
- Strategic Thinking
- Business Acumen
- Decision Making
- Coaching & Mentoring
- Data analysis & segmentation skills
- Excellent communication skills, ability to persuade and get buy-in
**Additional Information**:
- Experience utilizing CRM tools to build relational experiences informed by behavioral insights.
- Experience managing impact-led customer success or membership recruitment and engagement in a sales and marketing or membership organization.
- Present findings to upper management in the form of reports and presentations
- “Early” and “late” shifts are part of the role, as well as some weekend work
**Salary Package**:
**25,000 -30,000 SAR, based on experience**
**Salary**: ﷼25,000.00 - ﷼30,000.00 per month
-
Female Wellness Center Nurse
7 months ago
Jeddah, Saudi Arabia Nexfit Full timeWe are looking for Nurses to join our team in Jeddah. The role of the **Registered Nurse (body sculpting / LPG)** entails collecting patient information and delivering high-quality care to Clinic visitors. In addition to an _attractive salary, we are offering transportation, and various other benefits._ **Duties and Responsibilities** - Warmly greeting...
-
Food Service Team Member
1 month ago
Jeddah, Makkah Province, Saudi Arabia DA Hospitality Full timeJob Title: Food Service Team MemberAt DA Hospitality, we are seeking a talented and customer-focused Food Service Team Member to join our team. This role plays a crucial part in providing exceptional dining experiences for our guests.
-
Customer Experience Lifecycle Specialist
6 months ago
Jeddah, Saudi Arabia Nestle Operational Services Worldwide SA Full timeYou’re energized by challenges, creative brand-buildingand great coffee? The Nespresso story began with a simple but revolutionary idea: enable anyone to create the perfect cup of coffee - just like a skilled barista. From this beginning more than 30 years ago, the Nespresso brand concept, the Nespresso Trilogy: exceptional coffees, smart and stylish...
-
Health & Wellness Marketing Department Manager
6 months ago
Jeddah, Saudi Arabia Nahdi Full timeStrategic Management, Planning & Execution of Category and Brand Masterplans for their respective categories through collaboration with concerned stakeholders to deliver total Nahdi vision. Accountabilities **Business Understanding & Strategic Inputs**: - Lead a research for solid understanding of the category and female shopper in order to find...
-
Guest Experience Expert
6 months ago
Jeddah, Saudi Arabia Marriott International, Inc Full time**Job Number** 24067925 **Job Category** Rooms & Guest Services Operations **Location** Four Points by Sheraton Makkah Al Naseem, Third Ring Road Al Naseem District at Al Rajhi Mosque, Makkah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t...
-
Guest Experience Expert
7 months ago
Jeddah, Saudi Arabia Marriott International, Inc Full time**Job Number** 23224461 **Job Category** Rooms & Guest Services Operations **Location** Four Points by Sheraton Makkah Al Naseem, Third Ring Road Al Naseem District at Al Rajhi Mosque, Makkah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t...
-
Predictive Customer Experience
8 months ago
Jeddah, Saudi Arabia Bupa Arabia Full timeSupport customer experience unit by performing end-to-end analysis of member journey, member profiling and member engagement. - Support cross-functional projects with PA to produce analysis of incorrect PA rejections. - Oversee Customer Experience Delivery implemented solutions to enhance customer journey. - Broaden the customer experience journey with the...
-
Guest Experience Expert
7 months ago
Jeddah, Saudi Arabia Marriott International, Inc Full time**Job Number** 24079744 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Jeddah Hotel, North Corniche, Jeddah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out....
-
Outdoor Sales Representative
6 months ago
Jeddah, Saudi Arabia Talent Pal Full time**Who we are**: UMC is a prominent Saudi firm specializing in operational strategies and business development. Originally founded to support its affiliated companies by leveraging the skills of its staff to offer optimal operational management solutions. Subsequently, it broadened its scope to cater to entrepreneurs, addressing their requirements through...
-
Private Label M&b and Wellness Senior Specialist
7 months ago
Jeddah, Saudi Arabia Nahdi Full timeExecute the private label strategy and plan as well as handle communication with relevant third parties and manage the deliverable of the private label projects. **Accountabilities** **Project Research**: - Assuring that all research is being conducted as planned by coordinating with the Research Manager to ensure research is being conducted according to...
-
Guest Experience Expert
6 months ago
Jeddah, Saudi Arabia Marriott International, Inc Full time**Job Number** 23203426 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Jeddah Hotel, North Corniche, Jeddah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out....
-
Guest Experience Expert
6 months ago
Jeddah, Saudi Arabia Marriott International, Inc Full time**Job Number** 23159790 **Job Category** Rooms & Guest Services Operations **Location** Le Méridien Towers Makkah, Kudai Road, Makkah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out....
-
Guest Experience Expert
6 months ago
Jeddah, Saudi Arabia Marriott International, Inc Full time**Job Number** 23194954 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Jeddah, Al Hamra District, Southern Corniche, Jeddah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth...
-
Guest Experience Agent
6 months ago
Jeddah, Saudi Arabia Marriott International, Inc Full time**Additional Information** - Guest Experience = At Your Service (PBX) - Must be a Saudi national (by law) **Job Number** 23198329 **Job Category** Rooms & Guest Services Operations **Location** The Jeddah EDITION, 2457 Corniche Rd, Jeddah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?**...
-
Guest Experience Supervisor
6 months ago
Jeddah, Saudi Arabia Marriott International, Inc Full time**Additional Information** - Guest Experience = At Your Service (PBX) - Must be a Saudi national (by law) **Job Number** 23198323 **Job Category** Rooms & Guest Services Operations **Location** The Jeddah EDITION, 2457 Corniche Rd, Jeddah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?**...
-
Delivery Operations Manager
7 months ago
Jeddah, Saudi Arabia شركة آفاقكم Full timeWe’re hiring an experienced Delivery operation Manager for a full time position to lead the department. **RESPONSIBILITIES**: - Lead the Delivery department team - Manage a delivery team to ensure timely and accurate delivery - Oversee daily activities of delivery team and provide direction and guidance as needed - Ensure that team maintains high level...
-
Delivery Operations Manager
6 months ago
Jeddah, Saudi Arabia شركة آفاقكم Full time**JOB DETAILS** We’re hiring an experienced Delivery operation Manager for a full time position to lead the department. **RESPONSIBILITIES**: - Lead the Delivery department team - Manage a delivery team to ensure timely and accurate delivery - Oversee daily activities of delivery team and provide direction and guidance as needed - Ensure that team...
-
Wellness Category Marketing Senior Specialist
7 months ago
Jeddah, Saudi Arabia Nahdi Full time**Accountabilities** **Digital Contents**: - Lead the relationship with the external agencies in regards to the development and implementation of the e-commerce content and design to ensure the compliance with e-commerce strategy and guidelines. - Set and Track regularly all the digital marketing expenditures and report any variances to the manager to...
-
Commercial Manager
6 months ago
Jeddah, Saudi Arabia Parsons Full timeParsons is looking for an amazingly talented **Commercial Manager **to join our team! In this role you will get to Develops, manages, and/or executes all estimating activities for one or more of the large, most complex and demanding projects. This level of Estimator draws upon extensive experience and exposure to various types of projects and clients **What...
-
Cluster Marketing Manager
7 months ago
Jeddah, Saudi Arabia Hilton Full timeCluster Marketing Manager A Marketing Manager, is responsible for the overall creative service, Public Relations/Ad, and web/E-marketing of our company. **What will I be doing?** As Manager of Marketing Communications, you will be responsible for performing the following tasks to the highest standards: - Deliver creative service as requested by all...