Field Service Engineer

5 days ago

Jeddah, Saudi Arabia Thermo Fisher Scientific Full time

When you’re part of Thermo Fisher Scientific, you’ll do challenging work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $35 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.

**Location/Division Specific Information**

Our Materials and Structural Analysis business helps customers drive cutting-edge research and discoveries by **delivering innovative microscopy, spectroscopy and microanalysis solutions,** such as world-class scanning and transmission electron microscopes, DualBeam FIB-SEMs, and spectrometers, combined with advanced software suites. We span across the business areas of life sciences, material sciences, semiconductor, spectroscopy, and visualization software.

**How you will make an impact**:
As a Field Service Engineer, you will deliver onsite support (based at KAUST University) and build service excellence over and above our customer expectations. This role provides the opportunity to grow within Field Services and across the Thermo Fisher organization. You will be eligible for a company phone, company laptop, car allowance as well as other company benefits that include bonus, training plan, employee assistance program and more

**What you will do**:

- Own and deliver service commitments and complete installations, preventative maintenance, trainings, troubleshooting and/or repairs.
- Responsible for providing services remote or at site within the agreed conditions and procedures; setting accurate priorities.
- Service reporting, documentation, and creation of protocols to specification on internal and customer needs.
- Represents our company in a positive, professional manner in all encounters with Thermo Fisher Scientific customers, both externally and internally.
- Maintain high level of customer allegiance by building strong customer relationships and promoting on excellent customer experience.
- Partner with our commercial colleagues to deliver customer deals that can be implemented profitably and meet/exceed customer expectations.
- Responsible for optimisation and accuracy of the provided tools and consignment stock.
- Drive high quality and continuous improvement using our Practical Process Improvement Business System.
- Flexible working location and schedule with the ability to travel up to 75%.

**How you will get here**:
**Education**
- ** University degree or equivalent combination of education and experience** in electronic system troubleshooting

**Experience**
- ** Hands on technical experience installing, troubleshooting, repairing and calibrating complex analysis tools **such as SEM, TEM, FIB or similar hi-tech systems
- Thorough understanding and extensive experience troubleshooting and repairing ultra-high vacuum and high voltage systems

**Knowledge, Skills, Abilities**
- Excellent interpersonal communication both written and oral
- Ability to work effectively with customers and colleagues in difficult and stressful situations
- Creative with your approach to troubleshoot/repair, design evaluation and problem-solve
- PC literacy including Windows, MS DOS and Office.
- Able to read and interpret schematics
- Must have ability to obtain a valid passport and travel regionally and internationally as required
- Must possess a valid driver’s license
- Physical requirements include the ability to lift up to 50 lbs.

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain **5 reasons to work with us**. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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