Service Engineer

3 days ago


Jeddah, Saudi Arabia Quest Search and Selection Full time

Ref: JO-
2206-110277 | Negotiable | Location:Jeddah, Saudi Arabia | Added:12/07/22

Do you you thrive to work in the Services field and you are obsessed with care users’ satisfaction, this is the position for you Customer Service is a core element of everything our client does. They always sought to satisfy 100% of their customers end users.

On behalf of our client, we are looking for a problem solver Field Engineer who care and act diligently to resolve customer requests with the upmost diligence relating to installation and service our their products.
- Responsible for executing jobs in line with defined standard operating procedures
- Responsible for achieving field performance (TTS, FTFR, JMR3)
- Responsible for managing stock of parts and guarantee a high-level inventory record accuracy
- Educates customers in the technical use and care of equipment
- Responsible for executing an effective root cause analysis of a product issue, with the goal to identify the proper parts to be used and determine the appropriate solution
- Responsible for a proper management of the work order (i.e. including all requested information based on assigned standard operating procedures)
- Responsible for the proper management of services report
- Participate in the feedback from the market process, by giving structured and technically meaningful feedback on detected problem issues
- Contact customers to communicate estimated time of arrival
- Escalate problems and reassign calls when appropriate
- Accurately report service data in line with assigned procedures
- Ensure all work-related equipment and vehicles are utilized and maintained in a safe and responsible manner

Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.


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