Manager, Trade Operations, Saudi Arabia

3 weeks ago

Riyadh, Saudi Arabia Standard Chartered Full time

**Job***: Operations

**Primary Location***: Africa & Middle East-Saudi Arabia-Riyadh

**Schedule***: Full-time

**Employee Status***: Permanent

**Posting Date***: 30/Oct/2023, 3:52:35 AM

**Unposting Date***: 04/Nov/2023, 6:59:00 PM

**JOB SUMMARY**
- Drive Trade operations activities in Kingdom of Saudi Arabia

**RESPONSIBILITIES**
- To handle Transactions relating to Counter Guarantee and other trade related products primarily and any other activity assigned by Head of Trade Operations SA.
- To serve as a contact person for customers and staff members for enquiries and problem solving for day-to-day business. To manage the delivery of Trade Services to the FI customer base while meeting or exceeding the laid down service standards through regular contact with customer; to increase utilization and revenue generation for existing customer; and identify new names for marketing.
- To ensure approvals are in place for all trade related transactions.
- To report unit’s risk to unit Risk Manager.
- To assist Risk Manager in developing and updating of procedures, controls and monitoring plans for Operational Risk Management
- When required act as unit risk coordinator.
- To adhere to the agreed risk plans and approach
- To identify and report all exceptions on non-compliance with standard controls
- To identify and report all weaknesses inherent in the standard controls
- To maintain proper record keeping.
- To comply with the bank compliant management policy and process guide.

**Trade Services Responsibility**
- To ensure all trade transactions are accurately processed/input in accordance with the customers’ instructions and according to the bank’s operational instructions to protect both the customer’s and Bank’s interest. Ensure customer satisfaction, zero errors, no customer complaints, no duplication of payments etc
- Follow up GBS Team for Proper process and better TAT.
- To ensure that all transactions are finalized in a timely manner and within the agreed service standards defined by the Bank for a particular customer and product.
- To keep safely customer documents and also keep accurate and complete records/files for all transactions as per policy and country law
- Take appropriate corrective action and escalate problems
- To maintain cordial relationships with Key Trade Services relations and to ensure understanding of business needs, customer satisfaction, zero errors, no customer complaints, no duplication of transactions etc
- To participate in BCP/DRP Testing at all times
- Improving processing productivity
- Maintaining a low transaction processing error rate
- Contributing to process improvements
- Ensuring strict adherence to delegation of authorities
- Establishing/ maintaining effective communication with RMs, Branches, Sales teams
- Being responsive to issues raised, mails forwarded
- Acting on customer complaints as per SLA
- To perform daily/ monthly Reconciliation.
- To check and perform daily COPMAN if any.
- To contribute in testing system enhancement/ Trade Projects.
- To provide proper training to any new Joiner / Relationship Managers.
- Reporting Sales Opportunities to Business.
- NFRR Reports submission.
- Update CDOI, CA and OSGP when it is required.
- Clearing CPC queue in TD and updating deals in Others/ Clients or pending with correspondents’ bank queue
- Nostro / suspense accounts with GBS teams for reconciling Trade entries. Providing tag advise to GRH.
- Monitoring GBL IMEX Reports
- Registering/Review EUC status.
- Provide details to GBS CSG team to respond to SRs in GEMS system.
- Following with GRU Team and perform FCS for some trade unmigrated ACs
- Registering DHL format and notify DHL for Dispatching LG/ LC documents. Archiving DHL Waybill in share folder.
- Providing 100% physical transactions, full detailed reports and charges to external Auditors (External and internal) and regulator for branch.
- Looking after Clients/ Non Clients (Beneficiaries ) queries.
- Strictly follow up all the control activities
- Handing over LGs, correspondences and checking IDs and scan.
- Receiving letters, stamp and register the covers in Trade system.
- CSG Duties that handled by Trade processing team: Handling Operator phone and responding to Clients calls. Sharing LG issued copies as per request from clients. Register calls in GEMS with Reconciliation

Interface with customer:

- Maintain excellent relationship with customer at both, middle and senior management level
- Participate in promoting trade services of the Bank to active and non-active customers and seeking referrals from client base.
- Actively solicit customer feedback informally on customer satisfaction and needs
- To respond promptly and with a helpful attitude to customer inquiries, or requests related to Trade Services.
- To handle primarily Exports, guarantees and/or other Trade products.

Interface with Processing Hub (GBS):

- Maintain close relationship with GBS to ensure smooth flow of transaction

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