Call Center Supervisor

QUALIFICATIONS:   With 2 years of experience in call center and Reception.ESSENTIAL SKILLS:   Good communication Skills.  Good English.   Computer Skills.    Full knowledge of Word, Excel and all Microsoft.  DETAILED JOB DESCRIPTION AND RESPONSIBILITIES:   Receiving incoming and outgoing calls.  Responding to patients’ inquiries and...

Call Center Agent The main duty of a Call Centre - Agent is to respond to telephone inquiries about the company's services following standard scripts and procedures. To ensure calls are answered within predetermined time scales and are dealt with properly. Documents details of telephone conversation and actions taken. The incumbent is also responsible to...

**Job Description**: **Responsibilities**: - Manage and resolve customer complaints - Place customer orders in the computer system - Identify and escalate issues to supervisors - Provide product and service information to customers - Research required information using available resources - Research, identify, and resolve customer complaints using...

أنحن مجمع طبي راقي يتميز بتقديم خدمات طبية عالية الجودة في مدينة رابغ بحاجة إلى خدمة عملاء(call center) ذو خبرة وكفاءة للانضمام إلى فريقنا الطبي. الموقع : رايغ نوع الوظيفة : دوام كامل الجنسية : متاح لجميع...

minimum 1 year of experience in a call center/ customer service - Experienced in sales - Communication and negotiation skills - Providing guidance and assisting for customers - Determining clients’ needs **Salary**: Up to ﷼5,000.00 per month Application Question(s): - Do you live in Riyadh ? - Do you have experience in a call center ?

**Job Description**: - Carry out new call center agent training activities as per set directions. - Understand the organization's requirement to formulate daily targets for the call center activities. - Collect and analyze call-center statistics. - Check the overall efficiency of the call center agents by examining important metrics. - Train and help call...

The main duty of a Call Centre - Agent is to respond to telephone inquiries about the company's services following standard scripts and procedures. To ensure calls are answered within predetermined time scales and are dealt with properly. Documents details of telephone conversation and actions taken. The incumbent is also responsible to correspond with Call...

**Job Information** **Job Title**: Agent - Call Center and Customer Support **Department Name**: Marketing and Customer Support **Job Summary** Complete customer service tasks that ensure customers have the information and assistance they need and maintain the company’s positive reputation. **Primary Duties & Responsibilities** - Take customer calls...

**Responsibilities**: - Supervise a team of call center agents, ensuring they adhere to company policies and procedures - Monitor call center KPIs to ensure performance targets are met or exceeded - Coach and mentor team members to improve their performance and enhance their skills - Conduct regular performance evaluations and provide constructive feedback...

Customer Support: You will handle inbound calls from customers seeking assistance or information. You will address their inquiries, provide product or service information, and resolve their issues promptly and professionally. - Phone Etiquette: You will use active listening skills, speak clearly and politely, and maintain a professional and empathetic tone...

**Responsibilities**: Manage large amounts of inbound and outbound calls in a timely manner Follow communication “scripts” when handling different topics Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships...

**Job Description**: We are reputed casual dining Restaurant chain in Saudi Arabia. We are looking for Call Center Agent, Saudi National, Female. Below are some points of her Job Description: - Managing large amounts of inbound and outbound calls in a timely manner. - Following call center “scripts” when handling different topics. - Identifying...

**Responsibilities**: Be in charge of running and managing the call center daily. Set targets for all other call center agents to meet up with. Schedule and organize shift patterns for other team members to ensure that customers are never left unattended to. Understand all organization’s products, services, procedures and guidelines and communicate same...

**Job Description**: - Attend and manage formal calls and provide accurate and concise information without any delay. - Provide accurate information to the caller, catering to all the necessary inquiries. - Explain all the essential details of the organization's products and services to captivate the customer's attention. - Develop long-term contacts...

**Responsibilities**: - Answer inbound calls and respond to customer inquiries in a professional and courteous manner - Provide accurate and timely information to customers while maintaining a high level of customer satisfaction - Resolve customer complaints and issues by investigating problems, developing solutions, and implementing appropriate actions -...

**Responsibilities**: 1-Manage large amounts of outbound calls in a timely manner. 2-Verify company cards information according to the checklist. 3-Follow communication “scripts”. 4-Enter new customer information into system. 5-Meet personal/team qualitative and quantitative targets. 6-Follow instructions of Call Centre...

**Key Responsibilities**: - ** Inbound Customer Support**: - Handle in\outcoming calls from customers professionally and courteously. - Assist customers with product or service-related inquiries, concerns, and issues. - Provide accurate information and solutions to resolve customer problems. - ** Problem Resolution**: - Identify and analyze customer...

**Summary**: We are looking for a dedicated and detail-oriented Quality Analyst to join our call center team. The Quality Analyst will be responsible for ensuring exceptional service quality during customer interactions. You will play a vital role in maintaining our high standards of customer satisfaction and continuous improvement. **Responsibilities**: -...

وظائف خدمة عملاء في شركة لاند مارك ( مركز الاتصال) ‬ )بنات فقط )‫الشروط : ‬ ‫١-ان تكون المتقدمه سعودية الجنسيه ‬ ‫٢-شهادة الثانويه العامه فأعلى ‬ ‫٣-لايشترط وجود خبره سابقه ‬ ‫٤-لغة انجليزيه...

**Position Summary**: Front line presentation of Clinic's Image; this includes answering inquiries and obtaining information froM/For, customers, visitors, and other interested parties. Provides information regarding activities conducted at the clinics; location of operations, offices, and employees within clinics. Also handles patient's appointments with...