Customer Care Agent
6 months ago
**Syarah **is on a mission to change how people buy their cars in Saudi and. We offer buyers an end-to-end digital car buying experience where they can buy their next car from the comfort of their living rooms. Under the hood, we build systems to manage sourcing of cars, inspection, photography, merchandising, reconditioning, financing, insurance, shipping and many more. Our goal is to turn car buying into an experience of delight, comfort and peace of mind.
We are on the lookout for ambitious, competitive, growth-minded professionals to help us continue to harness technology to delight our customers and achieve our ambitious growth objectives in the auto sector.
Role and responsibilities
Your typical day includes:
- Answer any questions the customer may have about available products and services.
- Establish new customer accounts, recording account information on written forms or digitally.
- Listen to customer concerns and complaints with the goal of identifying the causes of the problem.
- Select appropriate responses to customer issues and work quickly to resolve them.
- Refer advanced cases to management for resolution, providing background information as necessary.
- Anticipate customer needs, following up with previous customers to offer reorders or additional services.
- Liaise will all departments within the company to resolve customer issues.
**Requirements**:
- Flexibility to work different shifts (including evenings, weekends, or holidays).
- Willingness to participate in training before hire and on-the job.
- Excellent listening skills and an empathetic voice and manner.
- Dedication to customer satisfaction.
- Basic knowledge of computer software and office systems.
- Ability to thrive in fast-paced environment, multitasking while keeping focus on the customer.
- Familiarity with all of the goods and services offered by the company.
- Experience in Automotive Industry is a plus.
**Benefits**
- Competitive salary
- Flexible working hours
- Medical insurance
- A friendly and respectful culture.
-
Customer Care Specialist
6 months ago
Riyadh, Saudi Arabia LAWAZEM Full timeLAWAZEM is seeking a highly motivated and customer-focused individual to join our team as a Customer Care Specialist. As a Customer Care Specialist, you will be the primary point of contact for our customers, providing assistance, resolving inquiries, and ensuring a positive customer experience. This is an exciting opportunity to join a reputable company and...
-
Customer Care Representative
5 months ago
Riyadh, Saudi Arabia Mrsool Full timeProvide professional customer care service and work directly with Customer Care Management to ensure proper customer service is being delivered. **Responsibilities** - Resolve service problems by clarifying the customer's complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction...
-
Customer Care Representative
5 months ago
Riyadh, Saudi Arabia Talent Pal Full timeProvide professional customer care service and work directly with Customer Care Management to ensure proper customer service is being delivered. **Responsibilities** - Resolve service problems by clarifying the customer's complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction...
-
Customer Care Coordinator
7 months ago
Riyadh, Saudi Arabia LAWAZEM Full timeWe are currently seeking a motivated and enthusiastic individual to join our team as a Customer Care Coordinator Intern at LAWAZEM. As a Customer Care Coordinator Intern, you will have the opportunity to learn and gain hands-on experience in providing excellent customer service and support to our valued customers. This internship is a valuable opportunity to...
-
Customer Care Consultant
7 months ago
Riyadh, Saudi Arabia Talent Pal Full timeWe are seeking a skilled and experienced Customer Care Consultant to join our team in Riyadh, Jeddah, Saudi Arabia. As a Customer Care Consultant, you will be responsible for providing exceptional customer service and support to our clients. You will serve as the main point of contact for customers, ensuring their needs are met and issues are resolved in a...
-
Real Estate Agent
6 months ago
Riyadh, Saudi Arabia ALABRAJ COMPANY Full time**: - Real Estate Agent** We are looking for a qualified real estate agent who will be responsible for buying and selling property for our real estate business. You will be tasked with growing our customer base by generating leads, counseling clients on market conditions, and developing competitive market prices. ** Real Estate Agent Requirements**: -...
-
Real Estate Agent
6 months ago
Riyadh, Saudi Arabia ALABRAJ COMPANY Full time**: - Real Estate Agent** We are looking for a qualified real estate agent who will be responsible for buying and selling property for our real estate business. You will be tasked with growing our customer base by generating leads, counseling clients on market conditions, and developing competitive market prices. ** Real Estate Agent Requirements**: -...
-
Call Center Agent
6 months ago
Riyadh, Saudi Arabia Allianz Full timeCall Center Agent The main duty of a Call Centre - Agent is to respond to telephone inquiries about the company's services following standard scripts and procedures. To ensure calls are answered within predetermined time scales and are dealt with properly. Documents details of telephone conversation and actions taken. The incumbent is also responsible to...
-
Reservations Agent
7 months ago
Riyadh, Saudi Arabia Hilton Full timeReservations Agent / Pre - Opening A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the...
-
Customer Care Supervisor
5 months ago
Riyadh, Saudi Arabia Chalhoub Group Full time**INSPIRE | EXHILARATE | DELIGHT** For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty,...
-
Business Analyst Customer Care Specialist
5 months ago
Riyadh, Saudi Arabia Talent Pal Full timeJob Summary - Receive the experience concept for customer care management processes for the respective assigned processes/ expertise areas - Understand existing customer care services offered in Mobily at high level architecture. - Detail the functional design (business rules, technical specifications & configuration specifications) covering all touch-points...
-
Contact Center Agent
7 months ago
Riyadh, Saudi Arabia Talent Pal Full timeWe are currently seeking a highly motivated and customer-focused CONTACT CENTER AGENT to join our team. As a Contact Center Agent, you will play a critical role in ensuring customer satisfaction and maintaining the company's professional image. This is an excellent opportunity for individuals who are passionate about delivering exceptional customer service...
-
IT Helpdesk Agent
6 months ago
Riyadh, Saudi Arabia Pie (Saudi Arabia) Full timeA well-established Customer Care BPO company, operating in the Saudi Market since 2010, is seeking seeking a highly motivated and skilled IT Helpdesk Agent to join their talented team. This is an exciting opportunity to contribute to the success of our organization by providing exceptional IT support to our internal users. **Responsibilities**: - Provide...
-
Customer Care Manager
6 months ago
Riyadh, Saudi Arabia Cisco Systems Full time**JOB DESCRIPTION** Customer Care Manager (English, Arabic) - Cisco IoT Control Center Location: KSA What You'll Do As a Customer Care Manager, you will manage strategic relationships with our customers, be the first escalation point for any concern or urgent request, and work directly with cross-functional Cisco teams and managers to facilitate the best...
-
Key Account Customer Care
7 months ago
Riyadh, Saudi Arabia Bupa Arabia Full timePromote BA services by supporting members to utilize services (Tebtom, Rahatkom, Telemedicine, etc) and keep members engaged with company services. - Guide members on points of contact for queries and communication. - Update members on insurance coverage details, follow up cases, inquiries and responses with full support - Complete transactions and answering...
-
Call Centre Agents
5 months ago
Riyadh, Saudi Arabia Talent Pal Full timeOne of our clients in Saudi Arabia - Riyadh is hiring **Call Centre Agents** (Voice/Text Agent & Back office) Saudi Nationals and expatriates from Syria / Egypt / Jordan are encouraged to apply. **Skill Sets** - Klout score of minimum 41 - Bilingual : Arabic and English - fluent speaking and read/write - Keyboard proficiency and MS Office/PC skills -...
-
Call Center Agent
5 months ago
Riyadh, Saudi Arabia Allianz Partners Full timeThe main duty of a Call Centre - Agent is to respond to telephone inquiries about the company's services following standard scripts and procedures. To ensure calls are answered within predetermined time scales and are dealt with properly. Documents details of telephone conversation and actions taken. The incumbent is also responsible to correspond with Call...
-
Call Centre Agents
6 months ago
Riyadh, Saudi Arabia Talent Pal Full timeOne of our clients in Saudi Arabia - Riyadh is hiring **Call Centre Agents** (Voice/Text Agent & Back office) Saudi Nationals and expatriates from Syria / Egypt / Jordan are encouraged to apply. **Skill Sets** - Klout score of minimum 41 - Bilingual : Arabic and English - fluent speaking and read/write - Keyboard proficiency and MS Office/PC skills -...
-
Call Center and Customer Support
6 months ago
Riyadh, Saudi Arabia NEO FIT EMS RIYADH Full time**Job Information** **Job Title**: Agent - Call Center and Customer Support **Department Name**: Marketing and Customer Support **Job Summary** Complete customer service tasks that ensure customers have the information and assistance they need and maintain the company’s positive reputation. **Primary Duties & Responsibilities** - Take customer calls...
-
Akeed Care Agent
7 months ago
Riyadh, Saudi Arabia FlyAkeed Full time**Responsibilities**: - Assist customers with their travel inquiries and provide recommendations for flights, accommodations, and other travel options. - Handle booking and reservation requests, ensuring accuracy and efficiency. - Resolve customer issues, including flight changes, cancellations, and refunds, providing timely and satisfactory solutions. -...