Customer Care Agent

3 days ago


Riyadh, Saudi Arabia Aram Meem Full time

At **Aram Meem**, we rely on our talented team of professionals to interact with our valued customers in order to assist them with any questions or concerns.

**Role responsibilities**:

- Managing and timely resolving customer complaints in line with the company standards.
- Maintaining ownership of calls throughout the lifecycle of the caller’s request, including but not limited to sale of products, placement of orders, follow-ups, escalation of issues as and when required, resolution of issues, etc.
- Providing accurate product and service information to customers.
- Researching required information using available resources.
- Completing call logs and reports in line with the company standards.
- Identifying customer needs, researching issues, resolving complaints, and providing solutions.

**Qualifications:
- University degree in e-commerce, business administration or in a similar discipline.
- Fluent in English and Arabic both verbal and written.
- Demonstrated work experience as a call center representative or in a similar role, will be an advantage.
- Computer literate, with excellent data entry and typing skills.
- Saudi National.

**Behavioral competencies**:

- Impeccable attention to detail.
- Excellent communication skills.
- Availability and willingness to to cover night shift.
- Ability to work well under pressure.
- Ability to multi-task, with good prioritization skills.
- Good team player as well as independently.

**What we offer**:

- An attractive remuneration package.
- Contemporary work environment.
- Private medical insurance for employee and immediate family members.

Applicants are kindly requested to submit their CV in **English**.



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