Customer Service Representative

5 months ago

Riyadh, Saudi Arabia Talent Pal Full time

DESCRIPTION:
Avient Corporation (NYSE: AVNT), with expected 2021 revenues of $4.6 to $4.7 billion, provides specialized and sustainable material solutions that transform customer challenges into opportunities, bringing new products to life for a better world. Examples include:

- Barrier technologies that preserve the shelf-life and quality of food, beverages, medicine and other perishable goods through high-performance materials
- Light-weighting solutions that replace heavier traditional materials which can improve fuel efficiency in all modes of transportation
- Breakthrough technologies that minimize wastewater and improve the recyclability of materials and packaging across a spectrum of end-uses

Avient employs approximately 8,400 associates and is certified ACC Responsible Care, a founding member of the Alliance to End Plastic Waste and certified Great Place to Work. For more information, visit confidential WHY AVIENT: At Avient, we strive for a culture of trust and

... engagement. Our associates are leading company initiatives such as Lead by Women, HYPE (Harnessing Young Professionals), Pride at Avient and Embrace to advance diversity in professional and personal development. We also provide our associates with robust development programs such as Avient Academy, Lean Six Sigma, and various leadership workshops to allow for career growth in a variety of ways. With workplace flexibility, health and wellness programs, casual dress days, and paid time off for community service, we are committed to building upon our positive momentum. At Avient, we believe diversity of ideas and backgrounds gives us the creativity to be successful in a rapidly changing world. In support of this, we stress equality of opportunity for all qualified individuals in accordance with applicable laws. Decisions on hiring, promotion, development, compensation or advancement are based solely on a person’s qualifications, abilities, experience and performance. Job Summary The Customer Service Representative (30003190) is the primary point of contact for an assigned group of customer accounts. The main function of the CSD is to act as the main point of contact and serve as the face to the customer in providing high services that support the business grow. CSD is responsible to manage internal and external customer requests, orders, concerns, suggestions, and complaints. Internally, he/she interacts, gathers information and coordinates related activities with sales staff, production planning, logistics and technical services.
Essential Functions
- Register and handle customer complaints process. This process includes; Collecting all relevant complaint details, post/enter the collected details in the system; involve and coordinate with internal stakeholders, follow the status of complained progress, sharing the complaint final report with the customer within a fixed time-frame and assure the implementation of recommended and agreed actions in the complaint final report (e.g. material collection, create credit notes, notify the operation team by any remarks or special requirementsetc)
- Manage all relevant communications with customers and support the Account Sales Manager by participating in customer calls and visits along with him/her, whenever needed.
- And act as the single point of contact. Interface with other related departments in the area of customers’ requirements. And accomplish assigned work within set timeframes.
- Provide relevant customer information and/or requests to relevant departments: forecasts, personnel changes, address changes, receiving schedules, etc. And respond to customer literature requests for MSDS, Certifications, etc.
- Follow all applicable ISO procedures. Work with Account Sales Manager and Customer to reduce aged inventory, and support Credit management to control the receivables and DSO.
- Provide market or account intelligence gained through customer contact.
- Understand and willing to communicate the value of our products and services to customers.
- Understand customers’ products, services, business operations and needs.

QUALIFICATIONS: Education and Experience
- BSc in administration / Logistics or relevant field
- Minimum of 2-years’ experience in handling customer service tasks

Additional Qualifications
- Saudi National only
- Excellent communication skills
- Fluent in Arabic & English languages
- Professional certification is a plus
- SAP users are preferable

Competencies
- Each position at Avient focuses on eight Core Competencies as a Leader of Self. Additionally, management positions focus on Leadership Competencies as a Leader of Others and/or a Leader of the Business. These competencies are designed to drive behavior that will ultimately help our associates excel at their current roles, while supporting individual and career development.

Physical Demands
- Willing to visit outside locations if needed.

This job has been sourced from an external job board.

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