Account Lead

4 weeks ago


Qatif, Saudi Arabia Crane Worldwide Logistics Full time

General Description:
Responsible for working directly with a specific client or group of clients in providing dedicated support of their initiatives within the Crane Worldwide network.

Essential Job Functions:

- Acts as primary contact with client and is available to the client for escalation when necesssary
- Work as intermediary for communication between client and their operations teams and Crane Worldwide network
- Provides tracking information as requested by the client
- Escalate all issues with a shipment immediately to the client to insure prompt resolution
- Manage all client requests and follow up to insure that the client needs are met
- Assure that all pre-alerts from origin offices are assembled and completed based on SOP requirements
- Transmit all pre-alerts to the client for all shipments
- Send all required reports to client on a daily, monthly or quarterly basis as deemed
- Responsible for managing the client generated reports and assuring accuracy
- Other duties as assigned

Other Skills & Abilities:

- Excellent written and verbal communication skills
- Demonstrates effective negotiation and closing techniques
- Excellent organization and problem solving skills
- Works well in a team environment



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