Soft Services Manager
5 months ago
Position /Title**:Soft Services Manager**
Location**: Kingdom of Saudi Arabia**
**Responsibilities**:
- Responsible for supervisors training, evaluation of work and to maintain and improve the standards of the
department.
- Manage the daily activities of the Janitorial department to include appropriate cleaning of all offices, concourses, seating areas, washrooms, restaurants, concession stands, suites, and all public spaces.
- Planning, organizing and directing team members to ensure the highest degree of guest satisfaction.
- Daily supervision of the Janitorial staff, including the day, event and post-event crews.
- Conduct pre-event inspections of all rooms, concourses, clubs, seating areas and public areas prior gate opening for every event held at the corresponding area.
- Uphold the highest standards of cleanliness, safety, and conduct.
- Knowledge of Health and safety standards within the project.
- Determines and maintains the department work schedule used to notify staff of upcoming events and ensure
proper preparation and staffing for each event.
- Ensures the proper maintenance of all equipment; makes arrangements for repair and/or replacement of used and damaged equipment.
- Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- Anticipate customer needs, change goals and direction quickly and multitask.
- Proven comfort and experience to interact effectively with all levels of management, guests, associates, and
clientele, both inside and outside of the organization.
- Must be flexible with working nights, weekends, and holidays.
- Principal point of contact.
- Prepare annual operation plan.
**Experience**:
- Minimum (10-15) years of experience working as Janitorial
- Dealing with 5 Star Hotels
**Education & Certifications**:
- Bachelor degree in Hospitality Management
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