Service Manager

1 week ago

Jeddah, Saudi Arabia Aggreko, LLC Full time

Purpose of the Job:
To manage depot based service team providing maximum availability of equipment at all times being maintained and serviced in line with Aggreko policies and procedures, and to provide a first class service to all customers.

Key Responsibilities:

- Manage the depot service team to achieve forecasted goals and effectively manage P&L related responsibilities.
- Minimize equipment that is under repair and awaiting inspection ensuring maximum availability at all times adhering to predetermined regional target.
- Ensure compliance with Global Service Centre Standards (GSCS) within working environment at all times.
- Ensure all service related documentation is completed inline with Aggreko procedures and process maps.
- Manage the execution of regular maintenance and servicing of all equipment in accordance with Aggreko service procedures.
- Coach and train all direct reports on Aggreko procedures including EH&S Best Operating Policy & ISO9001:2000 and ensure compliance.
- Ensure all equipment dispatched is prepared to the highest standards in line with Aggreko procedures.
- Comply with Aggreko & OEM warranty procedures.
- Identify common repeat failures on equipment to prevent reoccurrence using available data and resources and communicate to Area Operations Manager where unable to resolve.
- Conduct regular equipment and site installation inspections within depot/clients sites to ensure equipment condition and site installations are inline with Aggreko standards.
- Ensure that the commissioning & decommissioning of sites are following Aggreko standards and BOP’s.
- Proactively manage manpower planning to ensure maximum productivity is achieved with the resources available in the depot.
- Ensure that local purchases are conducted in line with the approved supplier's list and passed to the relevant department for processing.
- Provide technical support to clients and internal teams where applicable.
- Demonstrate adherence to ERP inventory level defined for the depot.
- React effectively to technical support of field equipment breakdowns in timely manner in and out of working hours when required.
- Conduct induction, performance appraisal, development and training of direct reports.
- Displays a commitment to Operational Excellence activities.
- Aggreko places a strong emphasis on Quality, Health, Safety and Environmental protection. It is a requirement and moral obligation of each employee to be actively committed and accountable for compliance to the Aggreko Health, Safety & Environmental policies, procedures and local legislation, and ensure completion and validity of all minimum QHSE training and objectives required by the company.
- Any other duties considered related essential for effective operations and service as requested.

Person Specification
- Bachelor Degree in Mechanical/Electrical or equivalent qualifications
- Minimum Five years of experience in Power generation or other related fields
- Holding managerial role for the last 2-3 years
- Has extensive knowledge and experience in mechanical or electrical field or both
- Availability to travel as and when required
- Possession of valid local Driving License as per the need of the business
- Depot based job but requires frequent visits to the sites

Desired Skills
- Effective communication skills
- Fluent command of English language, spoken and written
- Experience in Service Mobility ERP System is desired
- Ability to empathize and understand perspectives of others
- Effective planning organizational and time management skills
- Good Keyboard skills and Computer literate
- To be able to communicate effectively with customers when required
- High level of commitment and loyalty
- Quality oriented with attention to details and capable of working to deadlines
- Capable of working on his/her own initiative
- Able to work long hours in demanding conditions

ALWAYS ORANGE - AGGREKO VALUES & BEHAVIOURS:
BE DYNAMIC : Using our entrepreneurial passion to deliver & making great things happen.
- Act like Owners
- Stay Nimble
- Love what we do

BE EXPERT: Using our blend of experience, expertise & planning to keep us ahead of the game.
- Love the Discipline
- Use our expertise
- Excel under pressure

BE TOGETHER: Asking the best of each other, harnessing our skills and diverse skills to grow stronger together.
- Play for Team Aggreko
- Demand Accountablity
- Value Difference

BE INNOVATIVE: Learning from the world for a better today & great leaps tomorrow.
- Look Up and Out
- Learn and Adapt
- Create our Future

Direct Reports
- Service Team Leader/Service Technicians/Service Crew, Service Administrator, Storeman

About Us

We are the people who use our big boxes to make a massive difference. We believe in the positive impact of power and the ability to control temperature. We believe what we do opens up opportunity and creates potential for individuals, communities, industries and societies over the world. We believe when we work together

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