Customer Service Manager
2 days ago
Company Overview
Emdad Al Khebrat, a leading organization in the region, seeks to hire a skilled Customer Service Manager to lead our call center team. As a critical member of our operations, you will be responsible for ensuring exceptional customer experiences and driving business growth.
Key Responsibilities
- Manage a team of call center agents to achieve high performance standards.
- Develop and implement strategies to improve customer satisfaction and retention.
- Collaborate with cross-functional teams to resolve complex customer issues.
Required Skills and Qualifications
- Proven experience in customer service management, preferably in a call center environment.
- Excellent leadership and communication skills.
- Able to work under pressure and prioritize tasks effectively.
Benefits
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
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