Customer Service Manager

2 days ago


Jeddah, Makkah Province, Saudi Arabia Emdad Al Khebrat Full time

Company Overview

Emdad Al Khebrat, a leading organization in the region, seeks to hire a skilled Customer Service Manager to lead our call center team. As a critical member of our operations, you will be responsible for ensuring exceptional customer experiences and driving business growth.

Key Responsibilities

  • Manage a team of call center agents to achieve high performance standards.
  • Develop and implement strategies to improve customer satisfaction and retention.
  • Collaborate with cross-functional teams to resolve complex customer issues.

Required Skills and Qualifications

  • Proven experience in customer service management, preferably in a call center environment.
  • Excellent leadership and communication skills.
  • Able to work under pressure and prioritize tasks effectively.

Benefits

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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