Service Commercial Operations Specialist

6 months ago

Riyadh, Saudi Arabia GE Healthcare Full time

**Job Description Summary**: You will be the first level support to the Service Sales function, follow and execute the wing to wing Inquiry to Order process. You'll analyze sales market data, receiving customer requests, prepare the quotes, contracts, and coordination of all customer queries. You will support the commercial operations leader in Sales Force Effectiveness (SFE) and other activities related to driving growth by setting up effective processes to collect & analyze data.

**Roles and Responsibilities**:

- Ensure first class service contract preparation on customer service contracts; non-contract services; install base data validation and quality.
- New customers “know your customer” KYC registration process are compliant and complete.
- Be the gatekeeper to the service P&L by ensuring quality revenue by validating purchase order against quotes with no variations.
- Processing ETIMAD requests and all related checklists such as Tender payments, review terms and conditions and submit quote/offer on time.
- Flag deviations from service standards against customer requests.
- Conducting regular out of warranty/out of contract & 0$ socket reviews with Service account leaders to ensure consistency and growth on the new capture & renewals rates.
- Act as liaison/partner with Service Sales, Field Service and Customers to meet commitments and resolve issues related to quotes, KYC, PO processing, letters, appendixes.
- Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations.
- Identify and report any quality or compliance concerns and take immediate corrective action as required.

**Required Qualifications**:

- A Bachelor’s Degree from an accredited college or university
- Minimum of 2+ years of experienced in Finance / Sales / Operations within the Healthcare industry
- Excellent written and verbal communication skills, exhibits the ability to interact effectively with various types of people
- Proficient at PC office software such as excel, word, PowerPoint etc.
- Detail oriented, commitment to deliver the results
- Ability to operate effectively in a multi-tasking, dynamic environment, while maintaining a forward-thinking and customer-first attitude.
- Arabic & English language capability in both spoken and written

**Desired Characteristics**:

- Trade and finance background is preferred
- Good presentation and problem solving skills, thorough attention to detail, and the capability to meet deadlines
- Adapt to adapt to change and willingness to be flexible at all times.
- Excellent written communication skills and ability to document commercial information in an easy to understand and straightforward manner.

**Inclusion and Diversity**:
GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

**#LI-IO1**

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**Additional Information**:
**Relocation Assistance Provided**:No

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