Key Account Customer Care

7 months ago


Jeddah, Saudi Arabia Bupa Arabia Full time

Promote BA services by supporting members to utilize services (Tebtom, Rahatkom, Telemedicine, etc) and keep members engaged with company services.
- Guide members on points of contact for queries and communication.
- Update members on insurance coverage details, follow up cases, inquiries and responses with full support.
- Complete transactions and answering members’ inquiries on time by aligning with internal departments to reach excellent customer satisfaction.
- Manage assigned projects with Kaizen methodology to contribute in business improvement and enhancing customer experience.
- Add and delete members and update member information and coverage class as per group secretary request for the policy coverage.
- Validate documents, contact information and link members to CCHI for membership amendments and complete the missing documents in the upolad process.
- Validate medical claims received by members and request for missing documents required for submission.
- Ensure that added members have received membership confirmation and follow up on pending claims.
- Update members on pending claims and provider requests and justify rejections.
- Recover rejected pre-authorization requests and support to revise the rejected requests

**Skills**:

- Background in customer service in telecomunication, insurance, hospitals, banks or FMCG
- Ablility to multitask and work under pressure
- Commercial skills in combination with service mindset
- Excellent follow up skills
- Strong communication and negotiation skills



  • Jeddah, Saudi Arabia Johnson & Johnson Full time

    Johnson & Johnson Medical Devices is recruiting for a Customer Service Key Account Representative to be in Saudi Arabia, **Jeddah.** Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing innovative ideas, products and services to advance the health...


  • Jeddah, Saudi Arabia Talent Pal Full time

    Johnson & Johnson Medical Devices is recruiting for a Customer Service Key Account Representative to be in Saudi Arabia, Jeddah. Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing innovative ideas, products and services to advance the health and...


  • Jeddah, Saudi Arabia hirebloc Full time

    Job Description: Location: Jeddah **Job Type**: On-site Pay package: Best in the market compensation & benefits Years of exp: 7-25 years of experience as it's a senior level position **Experience**: - Male/Female expert-level Ultrasound Application live scanning skills and demonstrate remote / Tele scanning & training. - Customer centric mindset. -...

  • Key Account Manager

    5 months ago


    Jeddah, Saudi Arabia Talent Pal Full time

    We are looking for a Key Account Manager(s) to be based in various cities in Kingdom of Saudi Arabia (Jeddah, Qassim and Ta’if) who will be responsible for growing the company's revenue by ensuring that key clients are satisfied with the services provided, identifying new business opportunities for key clients, and attending all meetings, conventions and...

  • Key Account Manager

    5 months ago


    Jeddah, Saudi Arabia L'Oreal Full time

    **Key Account Manager** **Duties & Responsibilities** - Under the supervision of the Channel Manager, build the joint business plan with the account(s). Contribute to the commercial vision by sharing account perspective, risks and opportunities. - Build, accurately forecasts and achieve the account (s) results: turnover, market share, profit. Plan all...

  • Key Account Manager

    5 months ago


    Jeddah, Saudi Arabia Kerry Full time

    **Requisition ID** 49869 **Position Type** FT Permanent **Recruiter **#LI-RG1 **Posting Type** LI **About Kerry**: - Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of...

  • Customer Care Agent

    5 months ago


    Jeddah, Saudi Arabia Salla Full time

    A Customer Care Representative, or CSR, will act as a liaison, provide product/service information, answer questions, and resolve any emerging problems our customer accounts might face accurately and efficiently. The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk and...

  • Key Account Manager

    5 months ago


    Jeddah, Saudi Arabia PepsiCo Full time

    Overview: **We Are PepsiCo** PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includes **LAY’S ®️, DORITOS ®️, CHEETOS ®️,...

  • Key Executive Account

    5 months ago


    Jeddah, Saudi Arabia Salla Full time

    We are seeking a highly motivated Key Account Manager to join our team at Salla, focusing on managing relationships with shipping companies. As a Key Account Manager, you will play a critical role in building and maintaining partnerships with shipping providers to ensure seamless integration and delivery solutions for our merchants. This is a unique...


  • Jeddah, Saudi Arabia Salla Full time

    A Customer Care Agent will act as a liaison, provide product/service information, answer questions, and resolve any emerging problems our customer accounts might face accurately and efficiently as project for 2 months. The best CSAs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk and...

  • Key Account Specialist

    5 months ago


    Jeddah, Saudi Arabia Grand Community Co Full time

    Grand Community is the biggest bulk influencers marketing service in the region, operating in 5 countries with 5 offices and over 500 employees. Founded in 2019, the company offers 24/7 campaign management and the best marketing tool in the form of word-of-mouth through more than 5000 community blogger members. The community consists of diverse categories...

  • Premium Care

    5 months ago


    Jeddah, Saudi Arabia Bupa Arabia Full time

    Role Purpose: Responsible for delivering the objectives of VIP &customer care unit and ensuring the highest level of customer service possible. processing the received complaints, handling cases related to VIP and Retention Model members, and cases that need follow up, aligned with policies & procedures of VIP &customer care team to maintain and enhance...


  • Jeddah, Saudi Arabia Pure Born Family Care Requisites Trading FZE Full time

    **Middle East Account Manager - FMCG** **About the Company** PureBorn was launched in 2017 with an ambition to disrupt the Nappy Market. After months of research and development, Founder and CEO Hannah Curran launched Organic Bamboo Nappies that combined eco-friendly formulas, set at an affordable price point and provided trendy unique prints. Since then...


  • Jeddah, Saudi Arabia Almarai Full time

    Assistant Key Account Manager | Jeddah, Saudi Arabia **The Company**: An aggressive expansion program together with acquisitions in new vertical markets have created an exciting opportunity to join a dynamic multinational team dedicated to furthering growth plans for the group. **About the Role**: **The Assistant Key Account Manager to**: build strong...

  • Key Account Manager

    5 months ago


    Jeddah, Saudi Arabia Talent Pal Full time

    Operate as the primary point of contact for key account stakeholders - Develop a trusted advisory relationship with accounts, customer stakeholders and internal partners - Prepare and guarantee monthly, quarterly and annual sales forecasts Qualifications: - Bachelor's degree or equivalent experience in Business - 3+ years' of relevant work experience -...


  • Jeddah, Saudi Arabia Abbott Laboratories Full time

    **Primary Objective**: Assure consistent sales growth and achievement of sales goals and targets in assigned territory by identifying opportunities and gaining new business while maintaining existing business. **Responsibilities**: - Ensure that Company strategies are correctly and uniformly implemented. - Carry out sales calls, targeting high sales areas...

  • Chronic Care

    5 months ago


    Jeddah, Saudi Arabia Bupa Arabia Full time

    Role Purpose: Leading and overseeing the chronic care Medical Engagement Program, ensuring 100% members engagement, retention and compliance with cost-effectiveness targets. This role requires strong leadership, strategic planning, and healthcare expertise to achieve these objectives. Key Accountabilities: 1- Chronic Care Program Leadership; - Develop and...

  • Key Account Manager

    5 months ago


    Jeddah, Saudi Arabia TotalEnergies Full time

    **Pays** Arabie Saoudite **Lieu** Jeddah **Lieu de travail** JEDDAH-ZAHRAN BUSINESS CTR(SAU) **Société employeur** SAUDI TOTAL PETROLEUM PRODUCTS **Domaine** Commerce **Type de contrat** Contrat de professionnalisation Temps plein **Expérience** Moins de 3 ans Bachelor’s degree in preferably in Engineering (Mechanical, Chemical, or...

  • Key Account Manager

    5 months ago


    Jeddah, Saudi Arabia Reach International Consulting Full time

    **Please note this position do not offer visa sponsorship so only Saudi or GCC nationals shall be shotlisted.** We are hiring on behalf of a global leading E-Commerce platform, specializing in the live streaming business, currently going through swift expansions in the Gulf Region. This role can be worked 100% remotely although regular travels to visit...

  • Key Account Specialist

    5 months ago


    Jeddah, Saudi Arabia Nestle Operational Services Worldwide SA Full time

    **Position Snapshot**: Title: Key Account Specialist - Nestle Professional Location: Jeddah, Saudi Arabia Full-Time **Position Summary**: - To achieve sales per category through Direct / indirect customers management in food service channel & secure incremental sales through new acquiring **A day in the life**: - Accountable for the achievement of...