Customer Success Account Manager: Internship

2 weeks ago

Riyadh, Saudi Arabia Microsoft Full time

Come build community, explore your passions and do your best work at Microsoft with thousands of University graduates from every corner of the world. This opportunity will allow you to bring your aspirations, talent, potential—and excitement for the journey ahead.

At Microsoft, Interns work on real-world projects in collaboration with teams across the world, while having fun along the way. You’ll be empowered to build community, explore your passions and achieve your goals. This is your chance to bring your solutions and ideas to life while working on cutting-edge technology.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

**The Customer Success Account Manager** builds and executes shared plans with customers. Manages customer executive relationships through business reviews, strategic escalations, and administration of customer contracts. Enable customers to use their benefits effectively. Provides direction for other members of the Account Team to develop a deep understanding of their customer’s business and technical objectives.

**Responsibilities**:
**Program Start Date: February 2024, Riyadh**

**Length: 9 months, Full Time**

**Responsabilities**:

- Learns customer engagement role and develops foundational relationships with key customer stakeholders (e.g., Information Technology Directors, Chief Technical Office [CTO], Chief Innovation Officer [CIO], Line-of-Business leaders) and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders (e.g., Account Executive, Account Technology Strategist) and with guidance from senior colleagues.
- Engages in conversations with customers that present the strategic alignment between the customer objectives and support contract to set a long-term strategy for consumption aligned to those priorities.
- Captures, communicates, and brings forward recommendations from customer insights to sellers in identifying and producing support revenue opportunities (e.g., add-ons, renewals).
- Connects identified opportunities, questions, and/or issues from customer organizations. Works with the appropriate internal Microsoft technical/sales teams or partners to address, using foundational technical knowledge to identify the right internal teams. Begins to take ownership for team coordination. Identifies and mitigates blockers to customer success goals.

**Qualifications**:
**Minimum Qualifications**
- Saudi National, currently pursuing or have completed Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, Business or related field.
- Fluency in English.
- Full Work-Authorization in Saudi Arabia.

**Preferred Qualifications**
- Passion for technology and customer obsessed.
- Displays strong stakeholder and relationship management across senior leaders, partners, and customers.
- Excellent verbal and written communication, analytical and presentation skills.
- Technical Certification in Cloud technology (e.g., Azure) are preferred but not required.

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