Fulfilment Team Leader

4 weeks ago


الرياض, Saudi Arabia Morni Full time

Lead the fulfillment team to manage order and request processes across B2B, B2C, and B2B2C channels, ensuring all operations meet established KPIs.
- Oversee and streamline workflows to drive continuous improvement in operational efficiency.
- Ensure fulfillment accuracy rates meet or exceed 95%, identifying and implementing innovative solutions to improve processes.
- Resolve operational challenges quickly and effectively, developing contingency plans for unexpected situations.
- Monitor team performance, maintaining high productivity, engagement, and morale while minimizing employee turnover.
- Collaborate with internal departments, suppliers, and external partners to ensure seamless operations and maintain positive relationships.
- Ensure all client requests are handled within SLA timelines and meet quality standards.
- Handle escalations and resolve client concerns promptly and effectively to maintain customer satisfaction.
- Implement and ensure adherence to Standard Operating Procedures (SOPs) and integrate technology to enhance operations.
- Identify cost-saving opportunities without compromising service quality or reliability.
- Generate reports to track key metrics and communicate progress to higher management.
- Maintain accountability and integrity in all operational processes.
- Schedule and optimize resources to meet operational demands, including flexibility for shift work and on-call duties during peak periods.

**Requirements**:

- Bachelor’s degree in Business Administration, or a related field.
- Certification in Logistics or Supply Chain Management (preferred).
- Native-level fluency in written and spoken Arabic, with cultural awareness specific to KSA.
- Advanced proficiency in written and spoken English.
- Strong leadership and team management skills, with the ability to inspire and engage staff to achieve goals.
- Exceptional problem-solving and decision-making abilities under pressure.
- Strong planning and scheduling skills, with the ability to optimize resources and manage multiple tasks and priorities.
- Expertise in developing contingency plans and addressing operational challenges.
- Advanced Microsoft Office skills, particularly in Excel.
- Demonstrated ability to implement cost-saving initiatives while maintaining service quality.
- Commitment to maintaining integrity and accountability in operations.
- Full-time availability, including flexibility for shift work and extended hours during peak periods.
- Proven track record of building positive relationships with stakeholders and achieving high service quality.



  • الرياض, Saudi Arabia GE HEALTHCARE Full time

    **Job Description Summary**: GE Healthcare is looking for a talented leader to join EAGM logistics team as Service Parts Logistics and Fulfillment Leader MESA who will lead logistics and parts fulfillment entire processes along with lane/network optimization and design, logistics cost productivity and accuracy, on time delivery and last mile transport...

  • Fulfillment Head

    4 weeks ago


    الرياض, Saudi Arabia Nice One Full time

    **Main Responsibilities for Fulfillment Head**: - **Operations Management**: Direct and manage all order fulfillment operations, ensuring timely and accurate delivery of products to customers. - **Team Leadership**: Lead and develop a high-performing fulfillment team, fostering a culture of excellence and continuous improvement. - **Process Optimization**:...

  • Team Leader

    1 week ago


    الرياض, Saudi Arabia Kone Full time

    Certified as a Top Employer; KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency putting our people first and creating a workplace that nurtures collaboration, diversity, growth and wellbeing....

  • SOC Team Leader

    4 days ago


    الرياض, Saudi Arabia CCDS Full time

    CCDS is a leading provider of cutting-edge cybersecurity solutions and services. We are currently seeking a highly skilled and motivated Saudi SOC Team Leader to join our team. As a Saudi SOC Team Leader at CCDS, you will play a key role in managing and leading a team of cybersecurity analysts to provide exceptional security operation center (SOC) services...


  • الرياض, Saudi Arabia IFS Full time

    **Company Description** IFS is a billion-dollar revenue company with 7,000+ employees on all continents. We deliver award-winning enterprise software solutions through embedded digital innovation and a single cloud-based platform to help businesses excel at what we call the **Moment of Service**. At IFS, we’re flexible, innovative, and committed to...

  • Team Leader

    6 days ago


    الرياض, Saudi Arabia Six Flags Qiddiya City and Aquarabia Full time

    At Six Flags Qiddiya City and Aquarabia, the **Team Leader - Food & Beverage** will assist in overseeing daily operations within the Food & Beverage department. This role involves supervising staff, ensuring high standards of food quality and guest service, and maintaining a clean and organized working environment. The Team Leader will work closely with the...


  • الرياض, Saudi Arabia Afaq - Warehouse Branch Full time

    Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Experience managing medium to large teams. - Experience working with data analysis and/or making decisions based on analysis. We’re expanding our team within Amazon Operations! If you’re interested in joining a business where you can have fun, achieve amazing results...

  • Presales Team Leader

    4 weeks ago


    الرياض, Saudi Arabia Giza Systems EG Full time

    **Role Overview**: - The Pre-sales Team Leader will lead and grow the Telecom sector portfolio by driving technical innovation, delivering customized solutions, and supporting the Pre-sales strategy. Working closely with sales teams, technical teams, project managers, and vendors, the leader will ensure the development and delivery of cutting-edge Telecom...


  • الرياض, Saudi Arabia Nice One Full time

    Our company is seeking a skilled and responsible individual to join our security team as a Security Guard Team Leader. In this critical role, you will lead and oversee the security operations, ensuring a safe and secure environment for staff and visitors. This position requires leadership skills, strong attention to detail, and the ability to respond swiftly...


  • الرياض, Saudi Arabia Syarah Full time

    **Syarah **is on a mission to change how people buy their cars in Saudi and. We offer buyers an end-to-end digital car buying experience where they can buy their next car from the comfort of their living rooms. Under the hood, we build systems to manage sourcing of cars, inspection, photography, merchandising, reconditioning, financing, insurance, shipping...

  • Team Leader

    4 days ago


    الرياض, Saudi Arabia Six Flags Qiddiya City and Aquarabia Full time

    Job Summary: At Six Flags Qiddiya City, the Team Leader - Park Security will play a vital role in ensuring the safety and security of guests, employees, and park assets. This role involves supervising a team of security officers, coordinating daily security operations, and maintaining a secure environment in line with organizational policies and safety...


  • الرياض, Saudi Arabia Afaq Q Tech General Trading - G11 Full time

    Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience - 1+ years of employee and performance management experience - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Amazon Operations Amazon Worldwide Operations is the underlying fulfillment and customer service engine that ensures Amazon...


  • الرياض, Saudi Arabia Company: Bureau Veritas Full time

    Renewable Sales Team Leader**Date**:Sep 18, 2024 **Location**: Riyadh, Ar Riyad, SA **Company**:Bureau Veritas We are a world leader in Testing, Inspection and Certification (TIC), delivering high quality services to help clients meet the growing challenges of quality, safety, environmental protection and social responsibility. **1. Education** Bachelor...


  • الرياض, Saudi Arabia Afaq - Warehouse Branch Full time

    3+ years of performance metrics, process improvement or lean techniques experience - Bachelor's degree or equivalent - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - 5+ years of experience - Solid understanding/background from FC operations At Amazon, we pioneer. We also treat every day just like it’s day one. And...


  • الرياض, Saudi Arabia Talent Pal Full time

    3+ years of performance metrics, process improvement or lean techniques experience - Bachelor's degree or equivalent - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - 5+ years of experience - Solid understanding/background from FC operations At Amazon, we pioneer. We also treat every day just like it’s day one. And...


  • الرياض, Saudi Arabia Madar Full time

    We are seeking a dynamic and experienced Call Center Team Leader to drive excellence in customer service and lead our dedicated team of customer support representatives. In this role, you will not only ensure outstanding customer interactions but also manage inbound campaign calls—converting them into qualified leads within Madar's CRM. If you excel at...


  • الرياض, Saudi Arabia Syarah Full time

    **Syarah**is on a mission to change how people buy their cars in Saudi and the Middle East. We offer buyers an end-to-end digital car buying experience where they can buy their next car from the comfort of their living rooms. Under the hood, we build systems to manage sourcing of cars, inspection, photography, merchandising, reconditioning, financing,...

  • Team Leader

    3 weeks ago


    الرياض, Saudi Arabia Pentabell Full time

    Position: Team Leader - Investment Department (Banking) Location: Remote (Saudi Arabia) 2 months contract. Key Responsibilities: - Review and document current processes in the Investments Department. - Collaborate with stakeholders to develop Standard Operating Procedures (SOPs). - Create detailed process manuals for various sections. - Ensure compliance...


  • الرياض, Saudi Arabia Zahrawi Medical Full time

    **About Zahrawi Group**: Zahrawi Group is a leading company in the GCC Healthcare Industry with its presence in UAE, KSA, Qatar, Bahrain, & Oman markets. The company supplies and distributes high-quality products and services to Hospitals, Clinics, Laboratories, & Analytical Industries. **job Brief**: The incumbent helps the sales representatives improve...


  • الرياض, Saudi Arabia Preventive Systems Full time

    **Job description** **Job Summary** **Key Responsibilities** - **Team Leadership**: - Lead, mentor, and manage a team of data professionals, fostering a collaborative and high-performance work environment. - Allocate resources effectively to ensure timely delivery of projects. - **Project Management**: - Oversee the design, development, and...