Customer Service Representative

3 days ago


Dhahran, Saudi Arabia Element Materials Technology Full time

Overview:
Element has an opportunity for a

This position will be based in Second Industrial Area in Dammam

**Responsibilities**:

- Focus on straightforward quotation enquiries for standard products & services and gain pricing and lead time from standard price lists
- Process sales invoices, quoting and provide status report to clients and work with departments to resolve complaints
- Actively utilise Customer Relationship Management (CRM) tool to record activities, ensuring contact details are accurate, duplicates are removed, new information is added and accurate call / visit logs are entered
- Build and maintain a working knowledge of Element Material Technology service offerings; participate in training / coaching opportunities and ensure compliance with all Element Materials Technology policies including but not limited to Terms and Conditions, trade compliance, treatment of others, moral code of conduct, and employee handbook
- Ensure adherence to all applicable laws pertaining to safety, environment and corporate governance

Skills / Qualifications:
- 3 years of customer service experience with quoting experience strongly preferred
- Civils Construction & Infrastructure testing knowledge would be advantageous
- Have a background or know how to use DCRM system and proficient in Microsoft Applications (Dynamics AX and CRM, Word, Excel)
- Fluent communication skills in English and Arabic mandatory along with ability to read and interpret documents such as customer quotes / contracts, marketing materials, and customer testing specifications
- This is a Saudi national position

LI-SR1

Company Overview:
Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 6,500 brilliant minds operating from 200 sites across 30 countries. Together we share an ambitious purpose to ‘Make tomorrow safer than today’.

When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.

While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.

Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.

Diversity Statement:
At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”.



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