Reception Manager
6 days ago
As the reception manager you will be responsible for the management of all reception teams, throughout the resort.
Main duties and responsibilities:
- Motivate, lead and develop the team.
- Manage the rota’s, absences and clock cards for all receptionists.
- Assist with and implement company procedures and required operational standards.
- Be accountable for cost management.
- Effective management of the hotel property management system.
- Train and develop the team to handle all guest queries and or complaints.
- Ensure any guest issues are resolved immediately wherever possible and assist and provide conflict resolution.
Key Skills and Experience:
- Previous experience of managing a small team is essential.
- Ideally experience in a similar role, with a strong customer service background.
- Excellent communication skills both oral and written
- First class interpersonal skills
- Knowledge of health and safety would be advantageous as you will be required to ensure health and safety is adhered to.
- Ensuring excellent attention to detail, and 5-star standards, are maintained at all times
- A hands-on approach needed
- Flexible working hours, including weekends depending on business needs
**Salary**: ﷼8,000.00 - ﷼9,000.00 per month
Ability to commute/relocate:
- Riyadh: Reliably commute or planning to relocate before starting work (required)
**Language**:
- English (required)
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