Front Office Supervisor

3 days ago

الرياض, Saudi Arabia SOFITEL Full time

**Company Description** Sofitel Riyadh Hotel & Convention Center: A Symphony of French Elegance and Saudi Arabian Warmth**

The Sofitel Riyadh is dedicated to providing a five-star experience characterized by luxury, elegance, and impeccable service. The hotel's commitment to personalized attention ensures that each guest's stay is not just comfortable but memorable. Blending urban sophistication with refined opulence, the Sofitel Riyadh creates an atmosphere where every detail is thoughtfully curated to offer a unique and unforgettable experience.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

**Hospitality**is** a**work** of**heart**,**
**Join** us and**become** a**Heartist**®.**
**Job Description** he Position**

To ensure operational efficiency of all Front Office areas during shift and the service delivery of those areas.

**KEY ROLES & RESPONSIBILITIES**
- Manage and supervise all **tasks** of his/her staff to ensure optimal guest satisfaction
- Greet all guests in a friendly and helpful manner and attempt to learn and use guest’s name at every opportunity
- ** Register** and room all arrivals according to established procedures
- Perform check in, check out and room change procedures and ensure all data are entered completely into the hotel systems
- Maintain cashier float and ensure accurate daily report of all money received
- Cash hotel guests’ personal and travelers checks and assist with currency exchange
- Keep abreast of all modifications to accounting policies and procedures
- Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and Loyalty programs
- Attend to guest’s complaints, inquiries and requests in a timely and courteous manner
- Is familiar with other hotels so that guest indicating any next destination on the registration card can be “sold” on an onward booking to another Sofitel Hotels
- Perform the audit balances and prepare all works for audit in an orderly fashion
- Maintain comprehensive knowledge of standard reservation procedures
- Maintain exemplary department standards of behavior and appearance and attitude
- Ensure that the front desk work area is kept clean and in an orderly state at all times
- Conducts shift briefings to communicate hotel activities and operational requirements
- Cover night manager during their absence and able to conduct night audit and shift closure requirements.
- Follow up with finance and ensure to resolve any pending documents.
- Perform the audit balances, prepare, and review all the report related the accounts audit and the inventory reports in an orderly fashion.
- Preparing the hotel management system for the night procedures with approval of the night manager/duty manager.
- Team training and development
- Involve and lead in department projects such as upsell, loyalty program etc.** The Position**

To ensure operational efficiency of all Front Office areas during shift and the service delivery of those areas.

**Qualifications** PERSONAL ATTRIBUTES**
- Good written and verbal communication skills in English
- Able to develop rapport with colleagues and management staff
- Ability to work cohesively with co-workers as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Ability to promote positive relations with guests and patrons
- Able to exercise good judgement with difficult guests
- Understanding and ability to work in a multi-cultural environment

**Additional Information**
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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