Service Management

3 weeks ago


Jeddah, Saudi Arabia Ceenex Global LLC Full time

**Experience: 14-16 years (L3)**

**Responsibilities**:

- Lead the design, implementation, and optimization of service management processes and frameworks to ensure alignment with business objectives and industry best practices.
- Serve as a strategic advisor and liaison between IT and business stakeholders to facilitate effective communication, collaboration, and alignment of service delivery goals.
- Drive the development and implementation of service level agreements (SLAs), key performance indicators (KPIs), and metrics to measure and improve service performance and customer satisfaction.
- Oversee the governance and compliance of service management processes, ensuring adherence to regulatory requirements and internal policies.
- Lead cross-functional teams and initiatives to identify, prioritize, and address operational challenges, process inefficiencies, and service improvement opportunities.
- Collaborate with internal and external partners to define service requirements, establish service standards, and ensure seamless integration of services across the organization.
- Develop and maintain strong relationships with key stakeholders, vendors, and service providers to drive service excellence and innovation.
- Provide leadership, mentorship, and guidance to team members, fostering a culture of accountability, continuous learning, and professional development.

**Requirements**:

- Bachelor's degree in Information Technology, Business Administration, or related field. Master's degree preferred.
- 14-16 years of progressive experience in service management, IT operations, and cross-functional leadership roles, with a focus on driving service excellence and operational efficiency.
- Strong knowledge of IT service management frameworks and methodologies (e.g., ITIL, COBIT, ISO/IEC 20000).
- Demonstrated experience in leading and managing cross-functional teams and initiatives in a complex organizational environment.
- Excellent leadership, communication, and interpersonal skills, with the ability to influence and collaborate effectively with stakeholders at all levels.
- Proven track record of successfully implementing and optimizing service management processes, tools, and technologies.
- ITIL, COBIT, PMP, or other relevant certifications are highly desirable.
- Experience in leading service transformation initiatives and driving cultural change is a plus.

Application Question(s):

- How soon can you join if selected?

**Education**:

- Bachelor's (required)

**Experience**:

- relevant: 10 years (required)

Application Deadline: 31/03/2024


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