Store Manager

5 days ago


المملكة العربية السعودية, Saudi Arabia Al Daajan Holding Full time

Hello connections:
Urgent Hiring

We are looking for “Store Manager / Branch Manager” to be hired on urgent basis in Qassim region.

See below roles and responsibilities:
**KEY RESPONSIBILITIES**

**Operational Duties**
- accurately schedule and assign employees to ensure optimal floor coverage and floor management
- maintain a system for follow up on task completion
- initiate and enforce operational policies and procedures
- ensure proper implementation of operational standards
- promptly and accurately complete relevant "paperwork" such as incident reports, new hires
- maintain employee records
- maintain quality assurance standards
- oversee store opening and closing procedures

**Staff Management, and Development**
- train, mentor, and coach staff at various levels
- performance manage staff including performance evaluations and feedback
- recommend staff for promotions and salary adjustments
- provide necessary interventions to proactively address any performance issues
- discipline and counsel staff where appropriate
- utilize retention tools to reduce staff turnover
- handle staff conflicts and concerns in a timely manner
- **Compliance**
- ensure store compliance with health and safety regulations
- ensure compliance with labor laws and regulations
- ensure compliance with company personnel policies and procedures
- communicate and ensure compliance with company best practices and policies
- **Inventory Management**
- monitor and maintain appropriate inventory levels
- update and maintain inventory records
- develop and sustain vendor relationships to ensure availability of merchandise
- ensure goods are received properly
- oversee and control shrinkage and loss
- manage the operations of the stockroom and sales floor to ensure timely processing and replenishment of merchandise
- handle damaged merchandise and returns

**Security, Health, and Safety**
- secure merchandise through implementing appropriate security measures and systems
- monitor and track safety controls
- ensure safety of employees and customers through compliance with safety provisions and regulations such as fire fighting systems and emergency procedures
- maintain a clean and hygienic retail environment
- maintain a high standard of housekeeping

**Customer Service**
- drive high levels of customer satisfaction by identifying and addressing customer requirements
- deal with customer complaints and queries in a professional manner
- initiate and implement customer services such as after-sales service and home delivery
- motivate staff to provide top customer service

**Strategic planning**
- develop business strategies by analyzing operating and financial reports
- review relevant data to inform store-specific strategies and address store needs
- set sales goals and quotas for staff

**Merchandising**
- Optimize sales opportunities through the execution of merchandising strategies including:

- appropriate signage and store layout
- effective in-store merchandise displays
- development of promotional material
- implementing markdowns
- marketing merchandise through advertising and promotions
- authorizing clearance sales

**Pricing**
- formulate pricing policies by reviewing relevant data and trends
- ensure pricing is accurate and competitive

**Self-Development**
- advance professional, market, and product knowledge through ongoing professional development activities
- These are the skill requirements for the successful execution of these retail store manager duties.

**Retail Store Manager Skills**

**planning and organizational**

skills including establishing priorities and objectives, correctly scheduling store activities and personnel, and appropriately allocating resources
- written and verbal **communication skills **including the ability to present information in a clear manner and to appropriately respond to questions
- **adaptability **including the ability to adjust the approach to match different task and employee requirements
- **customer service orientation **including the ability to develop customer relationships and understand customer needs
- **analysis and problem assessment **including the ability to identify cause and effect relationships
- **judgment and decision-making skills **including the ability to correctly define an issue and select the right course of action
- the ability to **maximize the performance **of staff by agreeing on objectives and providing the necessary assistance to reach these goals
- **coaching skills **including the ability to facilitate the development of staff by providing guidance and feedback
- **delegation skills **including the ability to appropriately allocate tasks and responsibilities to staff members
- **initiative **including the ability to be proactive in generating ideas for improvement of store operations and profitability
- **detail-oriented **including paying attention to all aspects of the store operations, accurately checking processes and tasks, and following es



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