Technical Help Desk Professional

2 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Al Watania Information Systems Full time
Skillful Technicians Wanted

Are you a skilled technician looking for a new challenge? We are seeking a dedicated Technical Support Specialist to join our support team.

In this role, you will be responsible for providing timely and effective technical support to clients via phone, email, and chat. You will troubleshoot hardware and software issues, diagnose problems to determine effective solutions, and maintain detailed documentation of support requests, resolutions, and client interactions in the ticketing system.

About Al Watania Information Systems:

We are a leader in delivering exceptional technology solutions and services that empower our clients to excel. Our commitment to innovation and excellence has earned us a reputation as a trusted partner in the IT industry.

Requirements:
  • Bachelor's degree in Information Technology, Computer Science, or a related field
  • 2+ years of experience in a technical support or helpdesk role
  • Excellent communication and interpersonal skills, with a customer-focused attitude


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