Head of Services Operations

6 months ago

Riyadh, Saudi Arabia Talent Pal Full time

**About this opportunity**:
We are now looking for a key member to join our Managed Services team As a member of our MS Customer Leadership Team responsible for Service outcomes & ownership you will report to MSCOO and be accountable for the financial, operational and delivery performance of the operations assurance and broadcast operations assignments within a managed services deal. In this role, you will play a valuable role to handle the applicable Working Level Agreements (WLA) and Operating Level Agreements (OLA) with delivery organizations, managing the delivery of operations, ensuring that operations delivery is fulfilling the contracted Service Level Agreement (SLA) and serving as the primary escalation point for critical incident, Broadcast Delivery Operations escalations, and performance reporting towards the customer.

**What you will do**:
Manage end-to-end delivery of operations for specific customer, including delivery performance based on SLA, providing performance reporting on customer networks and IS/IT. Act as the key liaison between customers and the Ericsson Service Delivery Unit (SDU), ensuring optimal service performance and lifecycle.
Take the lead for the Program accomplishment strategy and possible risk exposure including Environmental and Occupational Health and Safety (E+OHS) and Security issues associated with the engagement.
Act as Pre-Sales Customer Fulfilment Responsible (CFR) for MS contracts.
Contribute to the planning and design of new Services or updates to existing ones, utilizing your expertise in Machine Learning, Artificial Intelligence, and Data Analytics Automation.
Manage and govern service operations both internally and with the customer, focusing on Service Performance in the contract, Program and Demand Management.
Drive business practices ensuring compliance to; group, legal and financial directives, global and local (E+OHS), information and product security and privacy, using relevant processes and tools.
Continually drive for efficiency improvements, enhancement in customer experience and excellence in Service Delivery.
Analyse customer requirements, engaging in discussions with customers and other internal areas to ensure contract fulfilment and Ericsson strategy alignment.
Support the MSCLT, MSCOO, and Account teams in contract renegotiation or pre-sales for specific customers, promoting contract growth and strategic planning for contract retention.

**The skills you bring**:
**Education**: B.SC, M.SC, MBA or equivalent through experience.
**Min years of experience**: 8 years
**Domain experience**: Field operation, Automation, Passive infrastructure, centralized operation centre.
Knowledge of the sales process and have Customer and market insight.
Customer Value Proposition.
Ericsson Operations Engine - Mode of Operations.
Cross-Selling and Operational Risk Management with Automated Machine Learning.
Contract Lifecycle Management.
Strategic Negotiations.
Service Delivery Business Understanding.
Business Data Requirement.
Governance, Risk and Compliance.
Consultative Selling.
Continuous Improvement Process
Efficiency Improvement in Service Delivery.
Sales Effectiveness and Customer Experience.

Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.

**Primary country and city**: Saudi Arabia (SA) || Riyadh

**Job details**: Service Owner

This job has been sourced from an external job board.

  • Head of Operations

    6 months ago

    Riyadh, Saudi Arabia LRI Invest Full time

    Description Head of Products & Operations Role Location: KSA - Department: - Apex Fund Rock Fund Services JSC - Reporting Line: - Chief Executive Officer - Employment Type: - Full Time The Role & Key Responsibilities: - Overall, in charge of products and operations of the company. - Part of the Senior Management Team involved in driving the business...

  • Head of IT Enterprise Operations

    6 months ago

    Riyadh, Saudi Arabia Alex Staff Agency Full time

    Alex Staff Agency- The team at Saudi Arabia's Leading Online Delivery, Logistics and M-Commerce Platform is looking for an ambitious and goal-oriented Head of IT Enterprise Operations. - The company has far-reaching plans to gain a leading position in its segment throughout the MENA region and become the No.1 technology company in the Middle East, and later...

  • Head of Operations

    6 months ago

    Riyadh, Saudi Arabia Professional Recruitment Full time

    We are looking for Head of Operations to oversee and manage the overall strategic and operational performance of the entire EV charging station network with a strong customer focus **Responsibilities** - Develop and execute operational strategies that align with the company's growth objectives and mission. - Oversee the entire operations of the EV charging...

  • Head Waiter

    6 months ago

    Riyadh, Saudi Arabia Star Works Recruitment Services Full time

    A high end restaurant in Riyadh is hiring a Head Waiter / Waitress, Responsabilities: - Creating memorable experiences for our guests, simultaneously ensuring that service is prompt and professional. - Overseeing a team of waiters, ensuring that our standards are adhered to. - Overseeing and assisting in the set up of the dining room including table...

  • Head of Retail Operations

    7 months ago

    Riyadh, Saudi Arabia Al-Futtaim Full time

    Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...

  • Operations Head

    7 months ago

    Riyadh, Saudi Arabia irisestaffng.com Full time

    **Role**: Operations Head - Beauty and Cosmetics **Company**- A global lifestyle conglomerate with multiple Retail/ Fashion/Beauty and F&B brands **Location** -Riyadh - You will have accountability for the Beauty and Cosmetics division, working end-to-end across the supply chain to drive operational excellence. - You will be leading a business unit and a...

  • Head of Data Center Operations

    7 months ago

    Riyadh, Saudi Arabia MBR Partners Full time

    Head of Data center Operations **Responsibilities**: Lead the design, implementation, and maintenance of the organization's data center infrastructure, including servers, storage systems, networking equipment, and other IT infrastructure components as well as the facilities, including UPS, Cooling, Power, firefighting system being well maintained and in...

  • Head of Operational Excellence

    6 months ago

    Riyadh, Saudi Arabia Linum Consult Full time

    The Role Head of Operational Excellence - Riyadh CLIENT Linum Consult’s client is a major international construction consultancy. They are currently seeking a Manager to oversee their Operational Excellence Department in Riyadh, Saudi Arabia. RESPONSIBILITIES - Reviewing and updating policies, processes, and procedures, quality assurance, continuous...

  • Food Service Operations Manager

    4 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia RecruitMe Plus Full time

    We are seeking a highly organized and detail-oriented Food Service Operations Manager to join our team at RecruitMe Plus.As a Food Service Operations Manager, you will be responsible for managing the administrative and logistical aspects of our kitchen operations. This includes inventory control, staff scheduling, and ensuring compliance with policies and...

  • IT and Operations Shared Services Manager

    6 months ago

    Riyadh, Saudi Arabia Comprehensive Business Services CBS Full time

    **IT and Operations Shared Services Manager**: Comprehensive Business Services (CBS) is seeking a highly skilled and motivated IT and Operations Shared Services Manager to join our dynamic IT department. As the IT and Operations Shared Services Manager, you will play a critical role in ensuring the smooth operation of our IT systems and processes. In this...

  • Head of Risk

    6 months ago

    Riyadh, Saudi Arabia Tabby Full time

    Head of Risk **Head of Risk** **Department**:Management **Employment Type**:Full Time **Location**:KSA **Description** Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money. The company's flagship offering allows shoppers to split their payments online and in-store with no interest or fees....

  • Travel Head

    6 months ago

    Riyadh, Saudi Arabia Legend Holding Group Full time

    **Position Title: Travel Head** **Location: Kingdom of Saudi Arabia (KSA)** We are seeking a dynamic and experienced individual to fill the position of Travel Head for our company based in the Kingdom of Saudi Arabia. The Travel Head will be responsible for overseeing all aspects of travel operations, including planning, execution, and optimization of...

  • Head of Legal

    6 months ago

    Riyadh, Saudi Arabia Tabby Full time

    Head of Legal **Head of Legal** **Department**:Legal **Employment Type**:Full Time **Location**:KSA **Description** **Tabby **creates financial freedom in the way people shop, earn, and save, by reshaping their relationship with money. The company's flagship offering allows shoppers to split their payments online and in-store with no interest or fees....

  • Head of Real Estate Investment

    7 months ago

    Riyadh, Saudi Arabia Comprehensive Business Services CBS Full time

    **Our client A Company working in the field of investment is seeking Head of Real Estate Investment**: As the Head of Real Estate Investment, you will be responsible for leading our real estate investment strategies, managing a team of professionals, and driving the growth of our real estate portfolio. - Lead and oversee all real estate investment...

  • Head of Business Development- Riyadh, Saudi Arabia

    6 months ago

    Riyadh, Saudi Arabia Transportation Management Services Full time

    About the Job: TMS is the global leader in ground transportation management and logistics, renowned for providing best-in-class services for the world's most complex events with confidence and integrity, at scale. With over 29 years of expertise, we have successfully managed transportation for 1,450 events and contracts, safely transporting well over 120...

  • Head of Operations

    6 months ago

    Riyadh, Saudi Arabia AESG Full time

    AESG is an international specialist consultancy, engineering, and advisory firm, with offices across the UK, UAE, Saudi Arabia, and Singapore dedicated to help solve our clients greatest challenges, through collaboration, innovation, and advanced technical solutions. With unparalleled experience, gained from working on hundreds of projects, our...

  • Deputy Head of Back Office

    6 months ago

    Riyadh, Saudi Arabia Arabian Enterprise Incubators (AEI Saudi) Full time

    **PURPOSE OF YOUR JOB**: The Back Office Business Unit delivers ongoing statutory and regulatory business compliance services to registered entities in the Kingdom, including: - Renewal of Portals and Certificates - Managing Entity Portals - HR/immigration/government relations support The purpose of your role is to support the Head of Strategic Accounts to...

  • Head of Delivery

    6 months ago

    Riyadh, Saudi Arabia Ericsson Full time

    **About this Opportunity** As a Head of Service Delivery within the Digital Services organisation, you will support service sales directly or indirectly via the unit resources as you understand and align with the overall service delivery processes, models, and strategies. In this people leadership role in the operational organization, you will collaborate...

  • Operations Head

    8 months ago

    Riyadh, Saudi Arabia EOS Recruitment Full time

    **Role**: Operations Head - Beauty and Cosmetics **Company**- A global lifestyle conglomerate with multiple Retail/ Fashion/Beauty and F&B brands **Location** -Riyadh - You will have accountability for the Beauty and Cosmetics division, working end-to-end across the supply chain to drive operational excellence. - You will be leading a business unit and a...

  • Head of Operations

    6 months ago

    Riyadh, Saudi Arabia Nana Direct Full time

    Functional/Technical Competencies: - Advance knowledge of various automated distribution and warehouse systems preferred. - High level of problem-solving skills and detailed oriented. - Solid analytical skills, trouble-shooting skills; planning and organizational skills - Excellent interpersonal skills, driving results in cross-functional team setting -...