Contact Center/project Manager

Job DescriptionPurpose of Role:To lead the direction of the contact center within the contact center department. To ensure that high-performance standards are achieved through creating a high caliber, quality-focused Contact Center Department as well as educating and motivating staff to attain high levels of productivity and future management positions.Scope...

Job Description:Purpose of Role:To assist management in maintaining customer operations quality of service. To supervise, develop and gear the performance of the customer service representatives towards agreed upon goals. Manage day-to-day planning and operations. Act as a focal point and smoothen communications between front liners and management. Insure...

**Job Description**: Purpose of Role: To assist management in maintaining customer operations quality of service. To supervise, develop and gear the performance of the customer service representatives towards agreed upon goals. Manage day-to-day planning and operations. Act as a focal point and smoothen communications between front liners and management....

**Summary**: The Healthcare Call Center Agent is a vital point of contact for patients within a healthcare organization. This role provides excellent customer service by assisting patients with various inquiries and tasks related to their healthcare needs. **Responsibilities**: - Answer high volumes of inbound and outbound calls promptly and...

Summary:The Healthcare Call Center Agent is a vital point of contact for patients within a healthcare organization. This role provides excellent customer service by assisting patients with various inquiries and tasks related to their healthcare needs.Responsibilities: Answer high volumes of inbound and outbound calls promptly and professionally. Effectively...

Salla, a leading information technology and services company, is seeking a highly competent Quality Assurance Officer to join our team. Your work will play a vital role in the success of our business, as it will ensure that our customers receive a services that meets their needs. If you are up for the challenge, we want you to join our...

**Main purpose of the job**: To contact customers and increase the company’s projects / sales from existing and new services. To maintain excellent relations with customers, prepare proposals for new projects as well as develop the existing clientele by contacting new set of customers. **Main responsibilities**: b) Maintain prospective customer records...

Role Purpose: Handle inbound and outbound customer service calls and provide world-class service in every interaction for optimal call center performance and customer satisfaction as per company and department’s standards and provide a competent, courteous, efficient and proactive point of contact for customers both internal and external with high level of...

Data Center Technician (IC4)-230001W7 **Applicants are required to read, write, and speak the following languages***: English **Preferred Qualifications** Perform performance trend analysis and manage the server/network capacity. React to potential problems using automation, scheduling, and monitoring tools - escalating to management where appropriate....

Role Purpose: Handle all cases received from the outbound related channels and provide world-class service in every interaction for Health Care Center performance and customer satisfaction as per company and department’s standards and provide a competent, courteous, efficient and proactive point of contact for customers both internal and external with high...

Plan & prepare the schedules to manage workload and cover work shifts by coordinating with other teams. Ensure great delivery of service and support to members within agreed KPIs and to meet customer service targets - Monitor and report team day to day activities such as attending training or coaching sessions, Kaizen validation, submission, etc. - Manage...

Plan & prepare the schedules to manage workload and cover work shifts by coordinating with other teams. - Ensure great delivery of service and support to members within agreed KPIs and to meet customer service targets. - Monitor and report team day to day activities such as attending training or coaching sessions, Kaizen validation, submission, etc. - Manage...

About Our Client Our client is in the healthcare industry based in Jeddah. Job DescriptionEndeavours to enhance the impact of the Call Center from basic to world-class across industries.Develops and implements a comprehensive Call Center strategy aligned with organizational goals.Provides leadership and direction to achieve key performance indicators and...

Job Description Endeavours to enhance the impact of the Call Center from basic to world-class across industries. Develops and implements a comprehensive Call Center strategy aligned with organizational goals. Provides leadership and direction to achieve key performance indicators and the development of service level agreements (SLAs) to key internal and...

**Job Description**: - Deal with the organization's telephonic conversations with utmost diligence and punctuality. - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives - Provide information to the customer about our products and create lead using proper lead type. - Develop long-term contacts...

Plan & prepare the schedules to manage workload and cover work shifts by coordinating with other teams. Ensure great delivery of service and support to members within agreed KPIs and to meet customer service targets Monitor and report team day to day activities such as attending training or coaching sessions, Kaizen validation, submission, etc. Manage and...

Job DescriptionPlan & prepare the schedules to manage workload and cover work shifts by coordinating with other teams. Ensure great delivery of service and support to members within agreed KPIs and to meet customer service targets. Monitor and report team day to day activities such as attending training or coaching sessions Kaizen validation submission etc....

Company descriptionCome help us create a better everyday life for the many people. That's the IKEA vision. We do that by offering a wide range of home furnishings with good design and function at prices so low that as many people will be able to afford them.Job description Passionate about getting a good solution for my customers. I do this by identifying my...

**Leading the future in luxury electric and mobility** At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility. We plan to lead in this...

At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic...