Healthcare Center

6 days ago


Jeddah, Saudi Arabia Bupa Arabia Full time

Role Purpose:
Handle all cases received from the outbound related channels and provide world-class service in every interaction for Health Care Center performance and customer satisfaction as per company and department’s standards and provide a competent, courteous, efficient and proactive point of contact for customers both internal and external with high level of quality.

Key Accountabilities:
1- Inbound calls handling;
- Provide a high level of customer service and professional communication skills
- Maintain a thorough knowledge of all departments under Bupa Connect Care products and services so that customers are provided accurate information on networks, treatments, paperwork requirements, and general queries with confidence at all times
- Resolves and inputs provider/client requests into CRM according to established guidelines.
- Ensures proper, accurate records, files, databases are set up and maintained.
- Highlight any recurring problems that are identified and then direct the information accordingly so that corrective actions can be taken promptly
- Ability to use and interpret multiple systems for preauthorization, claims research, contract interpretation, and provider network status
- Capacity to understand and interpret client and provider contracts while working with callers
- Provides customer satisfaction to both internal and external customers and strives to continuously improve service delivery.

2- Excellence Recovery;
- Ensure excellent members recovery from the first interaction
- Ensure proper, accurate records, files, and databases are set up and maintained.
- Ensure fully explain with maintain a high level of NPS survey
- Build a strong relationship with all relative stakeholders to ensure proper resolution

3- Complaints & case management;
- Assure that all the inbound complaints are handled end to end as per the department policy and procedure
- Initiate proper escalation to the relative stakeholders
- Ensure proper recovery for complaints and high level of satisfaction
- Highlight any recurring problems and accordingly take corrective actions to resolve the case.

**Skills**:

- Ability to multi-task in a fast-paced changing environment and work well under stress
- Strong trouble shooting, problem-solving and analytical skills
- Excellent follow up skills
- Ability to resolve issues effectively
- Strong background in customer service in insurance or hospitals
- Strong communications skills
- Excellent follow up skills
- Experience in Customer Service, Sales or Call Centre
- Medical & Insurance field knowledge is a major advantage

**Education**:
Bachelor's degree in Business, Marketing, Healthcare or equivalent in related medical field.


  • Call Center Agent

    4 weeks ago


    Jeddah, Saudi Arabia Masar Center Full time

    **Summary**: The Healthcare Call Center Agent is a vital point of contact for patients within a healthcare organization. This role provides excellent customer service by assisting patients with various inquiries and tasks related to their healthcare needs. **Responsibilities**: - Answer high volumes of inbound and outbound calls promptly and...

  • Call Center Agent

    3 weeks ago


    Jeddah, Makkah Province, Saudi Arabia Masar Center Full time

    Summary:The Healthcare Call Center Agent is a vital point of contact for patients within a healthcare organization. This role provides excellent customer service by assisting patients with various inquiries and tasks related to their healthcare needs.Responsibilities: Answer high volumes of inbound and outbound calls promptly and professionally. Effectively...

  • Healthcare Center

    3 weeks ago


    Jeddah, Makkah Province, Saudi Arabia Bupa Arabia Full time

    Role Purpose:Handle all cases received from the outbound related channels and provide world-class service in every interaction for Health Care Center performance and customer satisfaction as per company and department's standards and provide a competent, courteous, efficient and proactive point of contact for customers both internal and external with high...


  • Jeddah, Saudi Arabia Masar Center Full time

    **Summary**: The Healthcare Receptionist is the first point of contact for patients entering a healthcare facility. They play a vital role in ensuring the smooth operation of the office by providing exceptional customer service, managing administrative tasks, and assisting patients with their healthcare needs. **Responsibilities**: - Greet patients and...


  • Jeddah, Makkah Province, Saudi Arabia Masar Center Full time

    Summary:The Healthcare Receptionist is the first point of contact for patients entering a healthcare facility. They play a vital role in ensuring the smooth operation of the office by providing exceptional customer service, managing administrative tasks, and assisting patients with their healthcare needs.Responsibilities: Greet patients and visitors in a...

  • Head of Call Center

    3 weeks ago


    Jeddah, Makkah Province, Saudi Arabia Michael Page International (UAE) Full time

    About Our Client Our client is in the healthcare industry based in Jeddah. Job DescriptionEndeavours to enhance the impact of the Call Center from basic to world-class across industries.Develops and implements a comprehensive Call Center strategy aligned with organizational goals.Provides leadership and direction to achieve key performance indicators and...

  • Tamheer Trainee

    1 month ago


    Jeddah, Saudi Arabia Bupa Arabia Full time

    Education: Bachelor's degree or diploma in healthcare administration, public health, or related field.Analytical skills: The ability to analyze health data and draw conclusions.Communication: Good verbal and written communication skills.Attention to detail: Accuracy and attention to detail in performing tasks.Computer skills: Good knowledge of using...


  • Jeddah, Saudi Arabia Danone Full time

    About the job Would you like to join Danone Middle East and contribute to bringing health through food to as many people as possible? If YES, Danone Middle East is looking for a talented **HealthCare Nutrition Specialist **(medical representative) to be based in **Taif/Al Baha, Saudi Arabia **, like you! In the context of Specialized Nutrition Middle East,...


  • Jeddah, Saudi Arabia Danone Full time

    About the job Would you like to join Danone Middle East and contribute to bringing health through food to as many people as possible? If YES, Danone Middle East is looking for a talented **HealthCare Nutrition Specialist **(medical representative) to be based in **Taif, Saudi Arabia **, like you! In the context of Specialized Nutrition Middle East, you will...


  • Jeddah, Makkah Province, Saudi Arabia Danone Full time

    About the job Danone MENA is looking for a talented Healthcare Nutrition Specialist (medical representative) to be based in Makkah, Saudi Arabia, like youIn the context of Specialized Nutrition Middle East, you will be responsible to drive and contribute to SN brand market share in the assigned area, build productive scientific-based HCP relationships,...


  • Jeddah, Makkah Province, Saudi Arabia Bupa Arabia Full time

    Provide a high level of customer service and professional communication skillsMaintain a thorough knowledge of all departments under Bupa Connect Care products and services so that customers are provided accurate information on networks, treatments, paperwork requirements, and general queries with confidence at all timesResolves and inputs provider/client...


  • Jeddah, Saudi Arabia Bupa Arabia Full time

    Provide a high level of customer service and professional communication skillsMaintain a thorough knowledge of all departments under Bupa Connect Care products and services so that customers are provided accurate information on networks, treatments, paperwork requirements, and general queries with confidence at all timesResolves and inputs provider/client...


  • Jeddah, Saudi Arabia Danone Full time

    About the job Danone MENA is looking for a talented **Healthcare Nutrition Specialist (medical representative)** to be based in **Makkah, Saudi Arabia**, like you! In the context of Specialized Nutrition Middle East, you will be responsible to drive and contribute to SN brand market share in the assigned area, build productive scientific-based HCP...

  • Pharmacist

    4 weeks ago


    Jeddah, Saudi Arabia Masar Center Full time

    **Summary**: Pharmacists are licensed healthcare professionals who are critical in ensuring patients receive safe and effective medications. They bridge the gap between doctors and patients, dispensing medications, providing medication information, and monitoring patient drug therapy. **Responsibilities**: - Review and dispense medications according to...

  • Pharmacist

    3 weeks ago


    Jeddah, Makkah Province, Saudi Arabia Masar Center Full time

    Summary:Pharmacists are licensed healthcare professionals who are critical in ensuring patients receive safe and effective medications. They bridge the gap between doctors and patients, dispensing medications, providing medication information, and monitoring patient drug therapy.Responsibilities: Review and dispense medications according to prescriptions...


  • Jeddah, Saudi Arabia Bupa Arabia Full time

    Bupa Connected Care Hospitals is a leading healthcare provider committed to delivering exceptional patient-centered services, clinical excellence, and operational governance across a network of hospitals. We believe in providing top-notch medical care and ensuring a positive patient experience at every step of their healthcare journey Patient-Centered...

  • Pediatrics

    2 months ago


    Jeddah, Saudi Arabia Bupa Arabia Full time

    We are seeking a compassionate and skilled Senior Registrar in Pediatrics to join our healthcare team. As a Senior Registrar, you will provide physically and through telemedicine comprehensive medical care to pediatrics including newborns, infants, children, and adolescents. You will play a pivotal role in promoting child health and development, diagnosing...

  • Tamheer Trainee

    1 month ago


    Jeddah, Saudi Arabia Bupa Arabia Full time

    Education: Bachelor's degree or diploma in healthcare administration, public health, or related field.Communication: Good verbal and written communication skills.Customer Service: The ability to provide outstanding customer service and deal courteously and professionally with patients and visitors.Organizational skills: Accuracy and ability to organize...


  • Jeddah, Saudi Arabia Prospect Health Full time

    The Role J189572_1679015668 Saudi Arabia £60K / Year Consultant Musculoskeletal Imaging We, are delighted to announce that we are working with one of Saudi Arabia's well respected healthcare organization that is well recognized internationally. They are the regional leader in delivering best quality of patient centered health care. We have been asked to...


  • Jeddah, Makkah Province, Saudi Arabia General Medicines Full time

    Sanofi's mission is to chase the miracles of science to improve people's lives. Sanofi is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. At Sanofi, we're building a team of brilliant individuals to drive the success of a new digital healthcare business to transform healthcare for...