Expert L2 Technical Support Engineer

7 months ago


Riyadh, Saudi Arabia CodeNinja Full time

**Responsibilities**:

- Provide expert-level technical support and troubleshooting for Microsoft enterprise solutions, including Exchange, Microsoft 365 services, File Servers, and Active Directory.
- Diagnose and resolve complex technical issues independently, utilizing advanced troubleshooting techniques and best practices.
- Collaborate with cross-functional teams and stakeholders to resolve escalated technical issues and ensure timely resolution.
- Document and maintain accurate records of technical issues, solutions, and troubleshooting steps.
- Proactively identify and address potential issues or areas for improvement within the Microsoft technology stack.
- Stay updated on the latest trends, technologies, and best practices in Microsoft enterprise solutions and IT infrastructure.
- Adhere to SLA requirements and ensure compliance with contractual terms and payment schedules.
- Provide technical guidance and mentorship to junior team members as needed.

**Requirements**:
**Requirements**:

- Bachelor's degree in Computer Science, Information Technology, or related field.
- Minimum of 5 years of experience in technical support or IT infrastructure management, with a focus on Microsoft enterprise solutions.
- Deep expertise in Microsoft Exchange, Microsoft 365 services (cloud-based), Microsoft File Servers, and Microsoft Active Directory.
- Proven ability to independently troubleshoot and resolve complex technical issues without vendor support.
- Strong understanding of ITIL (Information Technology Infrastructure Library) framework and service management principles.
- Excellent communication and interpersonal skills, with the ability to effectively interact with clients, stakeholders, and team members.
- Experience working within SLA-driven environments and managing customer expectations.
- Relevant certifications such as Microsoft Certified: Modern Desktop Administrator Associate, Microsoft Certified: Messaging Administrator Associate, or equivalent certifications are preferred.



  • Riyadh, Saudi Arabia Thales Full time

    Location: Riyadh, Saudi Arabia Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and...


  • Riyadh, Saudi Arabia Mozn Full time

    **Mozn is the leading AI solutions and product firm and a trusted analytics partner for the largest corporate and government organizations in the region. Through our work and proprietary technology in Risk and NLU, we transform the way our clients work and build long-lasting institutional AI knowledge within Mozn and the region.**: **As a Technical Support...

  • Field Engineer L2

    6 months ago


    Riyadh, Saudi Arabia DS DeepSource GmbH Full time

    Respond to IT support requests from employees and resolve issues in a timely and efficient manner. - Provide technical assistance for hardware, software, and network-related problems. - Assist in the setup and configuration of workstations, laptops, and mobile devices. - Collaborate with other IT team members to resolve complex problems. - Escalate issues to...


  • Riyadh, Saudi Arabia Giza Systems EG Full time

    Troubleshooting hardware, software, and network issues. - Installing, configuring, and maintaining IT systems. - Executing routine maintenance tasks such as system updates and patch management. - Assisting in IT asset management, including inventor. - tracking and procurement tasks. - Monitoring and promptly responding to IT infrastructure alerts and...


  • Riyadh, Saudi Arabia Giza Systems EG Full time

    Troubleshooting hardware, software, and network issues. - Installing, configuring, and maintaining IT systems. - Executing routine maintenance tasks such as system updates and patch management. - Assisting in IT asset management, including inventor. - tracking and procurement tasks. - Monitoring and promptly responding to IT infrastructure alerts and...


  • Riyadh, Saudi Arabia ASWAT Full time

    We are currently seeking a **Technical Support Engineer** to join our team at **ZIWO - KSA Team**.** About ZIWO: **ZIWO** connects users across 145 countries, including the GCC, enabling instant expansion into new markets. **Technical/Interpersonal Competencies**: - Knowledge of Object-Oriented Programming (OOP) - Outstanding customer-service skills and a...

  • IT Expert Support

    6 months ago


    Riyadh, Saudi Arabia Prospace Medical Full time

    Job Description: - Expert in Windows deployment, Software deployment, MS office deployment, SCCM, PDQ Deployment, patching scripting and Windows troubleshooting - Be an ambassador for IT, working across the business to provide effective communication on IT matters and build relationships with other teams to ensure effective dialogue between departments. -...


  • Riyadh, Saudi Arabia SSC Egypt Full time

    Review customer information, specifications, drawings, and other applicable details to determine requirements for design of system - Perform all necessary calculations and analysis, interpretation of data and pressure drop and flow analysis, etc. as required - Responsible for preparation of project specific method statements in line with scope of works,...

  • IT Support Engineer

    6 months ago


    Riyadh, Saudi Arabia WSP Full time

    **We are WSP - Join us and make your career future ready!** Think bigger scale. Think higher profile. Think ground-breaking. Join WSP, and you’ll be at the heart of a team of international experts all dedicated to growing and sharing their expertise and working on projects that transform society for all of us. WSP are currently hiring IT Support Engineers...


  • Riyadh, Saudi Arabia ALSTOM Full time

    Req ID:453415 At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter...


  • Riyadh, Saudi Arabia Partner One Capital Full time

    Junior Technical Support Engineer **Responsibilities**: - Respond to customer technical assistance requests for network security and endpoint products - Diagnose and report product issues for a Linux-based network security appliance - Diagnose and report product issues for Windows-based server, Linux-based server and multi-platform endpoints - Advise...

  • Network Engineer

    7 months ago


    Riyadh, Saudi Arabia Tech Domain Full time

    We are looking for an IT & Network Support Engineer/Technician to support tasks in your area. Would you be interested in contractual tasks? you will be paid either on an hourly or daily/half-day basis. Tickets will be dispatched with respect to your area & you may support them as per your availability (weekdays). Tasks will be L1 & L2 IT/Networking related...


  • Riyadh, Saudi Arabia ENGIE Full time

    Requisition ID: 20024- Location: Riyadh, SA, 12245-3835**Job Title: Assistant Engineer (Fresh Graduate)** **Location: Jeddah** We are seeking a motivated and enthusiastic Assistant Engineer to join our team. This position is specifically designed for recent graduates who are passionate about engineering and eager to gain hands-on experience in a...


  • Riyadh, Saudi Arabia NEC Software Solutions (India) Full time

    **Company Description** NEC Software Solutions (India)** On 1st July 2021, Rave Technologies became NEC Software Solutions India. This change brought us under the global NEC Corporation brand. We are proud to be part of an organisation with 122 years of experience in evolution with technology and innovation. We have more than 30 years of experience in...


  • Riyadh, Saudi Arabia NEC Software Solutions Full time

    Company Description **NEC Software Solutions (India)** On 1st July 2021, Rave Technologies became NEC Software Solutions India. This change brought us under the global NEC Corporation brand. We are proud to be part of an organisation with 122 years of experience in evolution with technology and innovation. We have more than 30 years of experience in...


  • Riyadh, Saudi Arabia Inbox Business Technologies Full time

    Providing service and support to all end users. - Publish and distribute updates, patches, and service packs based on change requests Approved for end-user devices. - Utilize the current service management system and update the service desk on tickets Customized. - Install and configure new end user devices - Providing the service in transporting end-user...


  • Riyadh, Saudi Arabia Rackspace Full time

    We are looking for a dynamic, organised, self-starter to join our Global Training & Development Team. In this role, you will create innovative and pioneering technical training solutions, facilitates classes on a global level for entry level to executive personnel and prepare/ maintain training materials and documentation using the ADDIE model - including...


  • Riyadh, Saudi Arabia TalPods Full time

    At TalPod, we are a team of exceptional Software Engineers who thrive on solving complex software challenges. Our passion lies in building great software and nurturing the brightest talent to become world-class engineers. We are looking to hire a junior-level engineer for this role for one of our partners, one of Saudi's most successful and large...


  • Riyadh, Saudi Arabia Nomac Full time

    **Division / Department Description**: The Technical Support consists of two sections: Information Technology (IT) and Technical Support (TS): Maintaining system reliability, i.e. uptime kept to the maximum through system monitoring, data back-ups and regular hardware/software maintenance, Ensuring all systems and networks are always available,...


  • Riyadh, Saudi Arabia valuable capital financial company Full time

    **Responsibilities**: - Take ownership of customer issues reported and see problems through to resolution. - Research, diagnose, troubleshoot and identify solutions to resolve customer issues. - Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. - Provide prompt and accurate feedback to customers. -...