HR Service Delivery Advisor

4 weeks ago

Riyadh, Saudi Arabia Astellas Full time

HR Service Delivery Advisor - Saudi Arabia

About Astellas:
At Astellas we are a progressive health partner, delivering value and outcomes where needed.

We pursue innovative science, focusing initially on the areas of greatest potential and then developing solutions where patient need is high, often in rare or under-served disease areas and in life-threatening or life-limiting diseases and conditions.

We work directly with patients, doctors and health care professionals on the front line to ensure patient and clinical needs are guiding our development activities at every stage.

Our global vision for Patient Centricity is to support the development of innovative health solutions through a deep understanding of the patient experience. At Astellas, Patient Centricity isn’t a buzzword - it’s a guiding principle for action. We believe all staff have a role to play in creating a patient-centric culture and integrating an awareness of the patient into our everyday working practices, regardless of our role, team or division.

We work closely with regulatory authorities and payers to find new ways to ensure access to new therapies. We deliver the latest insights and real-world evidence to inform the best decisions for patients and their care-givers, to ensure the medicines we develop continue to provide meaningful outcomes.

Beyond medicines, we support our stakeholder communities to drive initiatives that improve awareness, education, access and ultimately standards of care.

About This Job:
This is an exciting, new opportunity where you will play a critical role within the Global HR Operations Team at Astellas and be based out of our offices in Riyadh, Saudi Arabia. You will be an individual contributor, reporting directly into the HR Service Delivery Team Lead in the UK.

As the HR Service Delivery Advisor, you will be responsible for performing transactional/ administrative HR services in addition to managing and maintaining the integrity of HR data.

Main Purpose of the Position:

- Responsible for providing advice and guidance on HR policies, processes, controls and general HR related queries, acting as the first point of contact for Astellas employees where self-service is either unavailable or where the query cannot be resolved through the self-service channels available
- The role will also be responsible for performing transactional/administrative HR services in addition to managing and maintaining the integrity of HR data.
- Act as an escalation point to manage queries through to resolution
- The role will report to the HR Service Delivery Team Lead and will work closely with the wider HR Service Delivery Team and Projects and Continuous Improvement team to explore opportunities for continuous improvement across the HR Operations function
- Creation, re-engineering on internal processes and guides as of when require
- Working with benefits providers on various benefits claims to ensure that they are process in a timely manner

Essential Knowledge & Experience:

- This role is for a Saudi National only.
- Solid HR administrative experience in a similar role, preferably within a Global Multinational Organization.
- Internal and external stakeholder management
- Excellent communication and presentation skills and ability to develop and maintain good working relations with internal and external stakeholders. Arabic and English language skills are essential
- Team oriented and collaborative working style

Preferred Knowledge & Experience:

- Experience in providing HR policy and process-related advice and guidance and interpretation

**Education**:

- Bachelor’s Degree qualified or equivalent. HR Administrator profession.

Additional information:

- Full-time, permanent position
- Riyadh, Saudi Arabia

What We Offer:

- Being part of a global organization contributing towards improved patient lives
- Opportunity and support to continuous development

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

**Job Types**: Full-time, Permanent

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