HR Services Assistant

4 weeks ago

Riyadh, Saudi Arabia Mace Full time

At Mace, our purpose is to redefine the boundaries of ambition. We believe in creating places that are responsible, bringing transformative impact to our people, communities and societies across the globe. To learn more about our purpose, culture and priorities, visit our strategy site.

Within our consult business, we harness our unique combination of leading-edge practical expertise and project-deliver consultancy to unlock the potential of every project.

This position will be working as part of the regional HR team supporting the HR operations of Mace Arabia.

Our values shape the way we consult and define the people we want to join us on our journey, they are:

- Safety first - Going home safe and well
- Client focus - Deliver on our promise
- Integrity - Always do the right thing
- Create opportunity - For our people to excel

Responsible for ensuring the delivery of HR administration and transactional services is consistent, and accurate and operates to best practice in a fast-paced environment.
Transforms the team to provide great end-to-end services to improve the credibility and reputation of the HR function.

Supports the head of HR services with all elements of deliverables for the function, engaging and empowering the HR services team such that they are successful and operate in line with current HR policies and procedural changes that affect colleagues.

This opportunity is for Saudi nationals only.

You’ll be responsible for:

- Works closely with the Head of function to manage performance delivery and balance supply and demand.
- Supports the team through the digitalisation of operational processes and the transition through the implementation of a digital platform for query handling and access to HR support.
- Ensures the HR services processes and services are efficient, effective and consistently applied.
- Ensures the HR services team have the skills, knowledge and tools to be able to meet all key deliverables and related matters in a timely and accurate manner operating best practices to deliver a customer value-added service.
- Ensures Oracle HR processes are implemented to the expected standards and all HR service systems, documentation and internal ways of working is Mace compliant and meet required standards.
- Develops and maintains strong and credible internal stakeholder relationships.
- Acts as an escalation point of contact for urgent and complex HR queries to provide the best outcome.
- Evaluates the service regularly through various mechanisms.
- Reviews the toolkit used within the team to ensure practical service delivery meets changing business needs.
- Implements and embeds a programme of continuous improvement and lean thinking to streamline processes to maximise efficiency and effectiveness.
- Supports the development of the team so that they can have varied and interesting work and can achieve and exceed their potential. Works collaboratively towards the common goal of net zero carbon transition, and shares responsibility for the proactive identification and management of the associated carbon emissions and reductions during the delivery of work.

You’ll need to have:

- Saudi nationalisation.
- MS skills: Word, PowerPoint and Excel
- Experienced in presenting accurate and high-quality information and data to diverse audiences.
- Knowledge and experience with KSA employment law.
- Management of volume, routine, complex and diverse HR matters across the full employee life cycle.
- Development of future fit contemporary HR blueprints, HR tools and standard operating procedures that drive service improvement and efficiency.
- Evidence of continuous professional development as it relates to HR.
- Project Management expertise - managing projects within a shared services environment i.e. bulk process.

We are also open to discussing part-time, flexible, and hybrid working options if suitable within the role.

LI-Onsite

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