Manager, Health Informatics Support

6 days ago


Riyadh, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

**Essential Responsibilities and Duties**:
1.Serves as a liaison with staff to determine computing needs, assist with implementation of new clinical, medical and biomedical systems, improve or modify existing systems, and determine future needs.

3.Oversees Health Informatics Support staff on a 24/7 operational basis.

4.Analyzes how business capabilities are serviced and look for new ways to enhance the way these services are offered.

6.Ensures that Health Informatics Support staff effectively investigates and diagnoses events.

7.Ensures that events are either resolved or escalated by Health Informatics Support

8.Ensures that Health Informatics Support staff closes all resolved events in a timely manner.

9.Conducts customer/user satisfaction call-backs/surveys.

10.Address employee engagement and retention in the section and develop people in HITA.

11.Manages and develop the performance of Health Informatics Support staff through performance management, counselling, motivating, training and development and orientation of new employees.

12.Follows prescribed system safety and security procedures of computing environment.

13.Participates in self and others’ education, training and development, as applicable.

14.Follows all hospital related policies and procedures.

15.Performs other related duties as assigned.

**Education**:
PhD, Master’s or Bachelor’s Degree in Computer Science, Informatics, Health Sciences, or a related discipline is required.

**Experience Required**:
Four (4) years of related experience including three (3) years in a supervisory position with PhD, seven (7) years of similar qualifications with Master’s Degree, or nine (9) years of similar qualifications with Bachelor’s Degree is required.

**Other Requirements(Certificates)**:
N/A



  • Riyadh, Saudi Arabia ACCUMED Full time

    We are seeking a results-driven health informatics specialist to evaluate data and improve our healthcare services. You will be gathering and evaluating healthcare data, developing effective healthcare information systems, and enabling us to collaborate on targeted healthcare service improvements. To ensure success, health informatics specialists should...


  • Riyadh, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

    **Essential Responsibilities and Duties**: 2.Communicates downtime and other issues to relevant stakeholders and report back to stakeholders upon resolution. 3.Escalates unresolved issues to the relevant Applications & Health Informatics Department, as necessary (L3 support). 7.Follows prescribed system safety and security procedures of computing...


  • Riyadh, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

    **Essential Responsibilities and Duties**: 3. Escalates unresolved issues to the relevant Applications & Health Informatics Department, as necessary (L3 support). 7. Follows prescribed system safety and security procedures of computing environment. 8. Follows all Hospital’s related Policies and Procedures. 9. Participates in self and others' education,...


  • Riyadh, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

    **Essential Responsibilities and Duties**: 4.Ensures downtime and other issues are communicated to relevant stakeholders and report back to stakeholders upon resolution. 5.Escalates unresolved issues to the relevant Applications & Health Informatics Department, as necessary (L3 support). 8.Deploys Downtime Medication Administration Record files and...


  • Riyadh, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

    **Essential Responsibilities and Duties**: 3.Oversees communicating downtime and other issues to relevant stakeholders and report back to stakeholders upon resolution. 4.Ensures the escalation of unresolved issues to the relevant Applications & Health Informatics Department, as necessary (L3 support). 8.Follows prescribed system safety and security...


  • Riyadh, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

    **Essential Responsibilities and Duties**: 1.Stays informed of new IT developments and evolving business requirements related to Medical Informatics and recommends systems alternatives and/or enhancements to current systems (such as cardiology, oncology, pediatrics, gynecology..etc). 2.Understands /defines and refines scope and objectives. 4.Oversees the...


  • Riyadh, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

    Provides expert level consultation in Medical Informatics. Acts a pivotal role in coordinating Applications Specialists tasks in order to enable the Clinical Information System to meet Hospital needs. **Essential Responsibilities and Duties**: - Analyses Hospital business and mission-related information requirements and formulates appropriate computing...


  • Riyadh, Saudi Arabia Abbott Laboratories Full time

    **INFORMATICS TECHNICAL SPECIALIST** **About Abbott** Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. **Working at Abbott** At Abbott, you can do work that matters, grow, and learn, care for yourself and...


  • Riyadh, Saudi Arabia Abbott Laboratories Full time

    JOB DESCRIPTION FORM Employee Name Position Title AlinIQ Informatics Technical Specialist Reports To Regional Informatics Technical Leader / Sr. AlinIQ Informatics Technical Specialist Span of Control Positions reporting directly into this position: None Key Competencies & Desirable skills Strong verbal and written communication skills with excellent...

  • Business Manager

    7 months ago


    Riyadh, Saudi Arabia Philips Full time

    **Job Title**: Business Manager - Healthcare Informatics Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow. But it’s not just what we do, it’s who we are. We are 80,000,...


  • Riyadh, Saudi Arabia King Abdullah bin Abdulaziz University Hospital Full time

    **Job Purpose**Key Accountabilities & Responsibilities** - Assures that programs are created and correct privileges are assigned. Responsible for adding/changing/deleting users on the electronic record system. Maintains documentation for all archived electronic records users’ management functions. - Participates in, and reports on, post implementation...


  • Riyadh, Saudi Arabia King Abdullah bin Abdulaziz University Hospital Full time

    **Job Purpose **Key Accountabilities & Responsibilities - Assures that programs are created and correct privileges are assigned. Responsible for adding/changing/deleting users on the electronic record system. Maintains documentation for all archived electronic records users’ management functions. - Participates in, and reports on, post implementation...


  • Riyadh, Saudi Arabia Health Matrix Full time

    **_Riyadh_**_, _**_Saudi Arabia_**_ _** **Senior Application consultant will work in highly complex healthcare Sector environments requiring a multi-product solutions as well as product integration and custom solutions. Responsible for providing consultative and functional support to Healthcare Sector customers and internal resources, as well as, utilizing...


  • Riyadh, Saudi Arabia Philips Full time

    **Job Title**: Graduate - EDI Sales Specialist Location**:Riyadh, KSA** Start date**:April 2021** **In this role, you have the opportunity to make life better** Improve people’s live by connecting our meaningful solutions with our partners by being a part of the EDI (Enterprise Diagnostic Informatics) Sales team in KSA. **You are responsible for** -...


  • Riyadh, Saudi Arabia Health Matrix Full time

    **_Riyadh_**_, _**_Saudi Arabia_**_ _** **Customer Relationship**: **Personal Evolution**: **Autonomy**: **Administrative Work**: **Technical Expertise**: **Responsibilities**: - Receive and log cases for support on service management portal, investigate the cases and problems for support and determines appropriate actions to take. Prioritizes the cases in...


  • Riyadh, Saudi Arabia SANTECHTURE Full time

    **Mandatory job requirements**: - ** Arabic (Biligual)**: - ** Healthcare Informatics System domain** - Serving as the first point of contact for internal/external stakeholders seeking technical assistance either remote or on-site support - Performing troubleshooting through diagnostic techniques and pertinent questions - Managing a support ticket system -...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Duncan & Ross Full time

    About UsDuncan & Ross is a leading organization in the healthcare industry, committed to delivering innovative solutions and exceptional service.Job SummaryWe are seeking an experienced Transformation Consultant - Health Information Systems to join our team. As a key member of our implementation team, you will be responsible for providing CM Subject Matter...

  • Director, Operations

    7 months ago


    Riyadh, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

    **Essential Responsibilities and Duties**: 1. Plays a vital role in change management for all operations and support related components. 2. Participates in the IT Steering Committee meetings. 3. Participates in service design and provides input in all operations and support service related components, as required. 4. Measures IT support performance and...


  • Riyadh, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

    Oversees enterprise reporting and dashboard requirements, creating impactful reports, and delivering consistent, meaningful data to decision-makers to enhance decision-making processes. **Essential Responsibilities and Duties**: 1. Implements new enterprise Business Intelligence tools and user interfaces. 3. Oversees the Data Warehouse team and other...

  • Technical Support

    7 months ago


    Riyadh, Saudi Arabia Cepheid Full time

    **ESSENTIAL JOB **RESPONSIBILITIES**: - Investigate and resolve customer complaints - Conduct data analysis and Hardware/Software troubleshooting, understanding customer sample collection processing and laboratory practices - Document complaints and resulting investigations in the complaint management system - Maintain solid knowledge about international &...