Application Support Specialist

6 months ago


Riyadh, Saudi Arabia Health Matrix Full time

**_Riyadh_**_, _**_Saudi Arabia_**_ _**
**Customer Relationship**:
**Personal Evolution**:
**Autonomy**:
**Administrative Work**:
**Technical Expertise**:
**Responsibilities**:

- Receive and log cases for support on service management portal, investigate the cases and problems for support and determines appropriate actions to take. Prioritizes the cases in accordance with agreed SLA.
- Provide correct responses to support cases by means of making modifications to system parameters, developing work-arounds or site specific enhancements, reconfiguring systems, changing operating procedures, producing additional documentation, or escalating cases to 2nd of 3rd Line of support. Ensure all work is carried out and documented in accordance with required standards, methods and procedures.
- Committed to Health Matrix service level management (SLA, OLA).
- Providing ongoing support for customers post implementation.

**Qualifications***:

- Bachelor degree of computer science or equivalent.
- 2+ years of experience in the IT healthcare.
- Good knowledge of ITSM - (ITIL) is preferred.
- Most preferred - experience working in healthcare domain.
- Good interpersonal and communications skills.
- ITIL V3 foundation certificate is preferred.

**Additional Information**:
All employees must be legally authorized to work in Saudi Arabia, with the following conditions:

- Valid and transferable IQAMA.
- Ability to travel within Saudi Arabia and GCC countries.

**What's great in the job?**:
Great team of smart people, in a friendly and open culture.

Expand your knowledge of various business industries.

Create content that will help our users on a daily basis.

Real responsibilities and challenges in a fast evolving company.

**Our Product**:
Discover our products.

**CALL US**

**(+966)11 462 6625***:
**SEND US A MESSAGE



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