Application Support Specialist

5 months ago


Riyadh, Saudi Arabia Health Matrix Full time

**_Riyadh_**_, _**_Saudi Arabia_**_ _**
**Customer Relationship**:
**Personal Evolution**:
**Autonomy**:
**Administrative Work**:
**Technical Expertise**:
**Responsibilities**:

- Receive and log cases for support on service management portal, investigate the cases and problems for support and determines appropriate actions to take. Prioritizes the cases in accordance with agreed SLA.
- Provide correct responses to support cases by means of making modifications to system parameters, developing work-arounds or site specific enhancements, reconfiguring systems, changing operating procedures, producing additional documentation, or escalating cases to 2nd of 3rd Line of support. Ensure all work is carried out and documented in accordance with required standards, methods and procedures.
- Committed to Health Matrix service level management (SLA, OLA).
- Providing ongoing support for customers post implementation.

**Qualifications***:

- Bachelor degree of computer science or equivalent.
- 2+ years of experience in the IT healthcare.
- Good knowledge of ITSM - (ITIL) is preferred.
- Most preferred - experience working in healthcare domain.
- Good interpersonal and communications skills.
- ITIL V3 foundation certificate is preferred.

**Additional Information**:
All employees must be legally authorized to work in Saudi Arabia, with the following conditions:

- Valid and transferable IQAMA.
- Ability to travel within Saudi Arabia and GCC countries.

**What's great in the job?**:
Great team of smart people, in a friendly and open culture.

Expand your knowledge of various business industries.

Create content that will help our users on a daily basis.

Real responsibilities and challenges in a fast evolving company.

**Our Product**:
Discover our products.

**CALL US**

**(+966)11 462 6625***:
**SEND US A MESSAGE



  • Riyadh, Ar Riyāḑ, Saudi Arabia The Saudi Investment Bank Full time

    Application Support SpecialistThe Saudi Investment Bank is seeking a skilled Application Support Specialist to join their team. This role requires a strong understanding of application vendors and the ability to deploy banking-related applications. The successful candidate will be responsible for documenting the entire process, including high-level and...


  • Riyadh, Ar Riyāḑ, Saudi Arabia The Saudi Investment Bank Full time

    Job Title: Application Support EngineersA leading financial institution, The Saudi Investment Bank, is seeking a skilled Application Support Engineer to join their team.Job SummaryThe successful candidate will be responsible for providing technical support and assistance to the bank's application vendors, ensuring the smooth deployment and operation of...


  • Riyadh, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

    **Essential Responsibilities and Duties**: 1.Manages development projects assigned to team upon formal project initiation by the IT PMO. 2.Leads the Level 3 maintenance and support function of their section and provide support for events escalated by the Informatics Systems Operations, Technical Support, or End-User Training Departments. 3.Provides problem...

  • Support Specialist

    4 weeks ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Duncan & Ross Full time

    Job DescriptionWe are seeking a highly skilled and experienced Support Specialist to join our team at Duncan & Ross. The successful candidate will be responsible for providing support to our Subject Matter Experts (SMEs) and Training Experts in the training programs, as well as assisting end-users in hands-on training and conducting end-user surveys to...

  • Application Specialist

    5 months ago


    Riyadh, Saudi Arabia Health Matrix Full time

    **_Riyadh_**_, _**_Saudi Arabia_**_ _** **The prime responsibility will be the implementation of Health Matrix Products. Application Specialist delivers a service advising clients on how to use Health Matrix’s products in line with current best practice. Application Specialist takes into account the objectives and goals of the clients and advises them on...


  • Riyadh, Saudi Arabia RLDatix Full time

    **About RLDatix** Every day, thousands of patients worldwide suffer harm from preventable care delivery errors. RLDatix is committed to changing this reality. Our mission is to enhance healthcare by creating a world where patients consistently receive the best and safest care possible. Trusted by numerous clients globally, our integrated healthcare...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Giza Systems Full time

    Senior Application Operations SpecialistJob SummaryGiza Systems is seeking a highly skilled Senior Application Operations Specialist to join our team. As a key member of our IT operations team, you will be responsible for providing second-level support for our IT systems and applications, resolving complex technical issues, and ensuring seamless service...


  • Riyadh, Saudi Arabia Informa Global Support Full time

    **Company Description** Informa** is a leading international events, intelligence and scholarly research group. We’re the specialist’s specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Duncan & Ross Full time

    Job DescriptionDuncan & Ross is seeking a highly skilled Training Support Specialist to join our team.Key Responsibilities:Collaborate with product teams and subject matter experts to develop and deliver comprehensive training programs for EMR/HIS applications.Provide expert support to training experts and end-users, ensuring seamless training...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Arbete Careers Full time

    Corporate Support Specialist Job DescriptionArbete Careers is seeking a highly skilled Corporate Support Specialist to join our team in Riyadh, Saudi Arabia. As a key member of our organization, you will be responsible for supporting our strategic objectives by managing various corporate functions, including regulatory compliance, human resources,...


  • Riyadh, Saudi Arabia SSC Egypt Full time

    **Roles and Responsibilities**: - Resolve client’s issues related to Applications. - Act as a technical resource for internal and external products. - Walk customers through the process of how to use services for the first time. - Help customers troubleshoot issues they encounter while using services and provide actionable tips to resolve the problem. -...


  • Riyadh, Saudi Arabia JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** Join a successful team, add value to the business and gain exposure to a wide range of business and technology activities! We are looking for an experienced, hands-on and enthusiastic technologist who is adaptable and flexible, and is keen to gain experience across many aspect of technology including software delivery, production...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Duncan & Ross Full time

    Job Description:Duncan & Ross is seeking a skilled Training Support Specialist to join our team. In this role, you will be responsible for providing support to our Subject Matter Experts (SMEs) and Training Experts in our training programs.Key Responsibilities:Learn the EMR/HIS application from our product team and SMEs.Assist SMEs/Training experts in the...


  • Riyadh, Saudi Arabia BOEING Full time

    At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for...


  • Riyadh, Saudi Arabia invenioLSI Full time

    **Description**: invenioLSI is the world’s #1 independent SAP consultancy and implementation partner for Public Sector and Services organizations. Our domain specialties include Government, Local Authorities, Policing, Healthcare, Education, Public Transport, and Tax, with a niche and established position within the Media & Entertainment...


  • Riyadh, Saudi Arabia Siemens Healthineers Full time

    Do you want to help shape the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry. We offer you a flexible and dynamic environment with...


  • Riyadh, Saudi Arabia RLDatix Full time

    About RLDatix Every day, thousands of patients worldwide suffer harm from preventable care delivery errors. RLDatix is committed to changing this reality. Our mission is to enhance healthcare by creating a world where patients consistently receive the best and safest care possible. Trusted by numerous clients globally, our integrated healthcare operations...


  • Riyadh, Saudi Arabia RLDatix Full time

    **About RLDatix**: Every day, thousands of patients worldwide suffer harm from preventable care delivery errors. RLDatix is committed to changing this reality. Our mission is to enhance healthcare by creating a world where patients consistently receive the best and safest care possible. Trusted by numerous clients globally, our integrated healthcare...


  • Riyadh, Saudi Arabia IQVIA Full time

    **The Patient Support Specialist is a Project Team member whose primary responsibility is to maintain regular contacts with the patient within the project framework. The Patient Support Specialist will be in charge of executing the program activities as well as regular reporting of the project progress and key milestones to the Project Manager.**: **The...


  • Riyadh, Saudi Arabia Novasyte Full time

    The Patient Support Specialist is a Project Team member whose primary responsibility is to maintain regular contacts with the patient within the project framework. The Patient Support Specialist will be in charge of executing the program activities as well as regular reporting of the project progress and key milestones to the Project Manager. The Patient...