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Lead Administrator

3 months ago

Riyadh, Saudi Arabia Wipro Limited Full time

Overview:
**_
Role Purpose_**
- The purpose of this role is to provide significant technicalexpertise in architecture planning and design of the concerned tower(platform, database, middleware, backup etc) as well as managing itsday-to-day operations _

**_Do_**
- ** Provide adequate support in architecture planning, migration& installation for new projects in own tower (platform/dbase/middleware/ backup)**
- _ Lead the structural/ architectural design of a platform/middleware/ database/ back up etc. according to various systemrequirements _to ensure a highly scalable and extensiblesolution_
- _ Conduct technology capacity planning by reviewing the currentand future requirements_
- _ Strategize & implement disaster recovery plans and createand implement backup and recovery plans_
- ** Manage the day-to-day operations of the tower**
- _ Manage day-to-day operations by troubleshooting any issues,conducting root cause analysis (RCA) and developing fixes to avoidsimilar issues. _
- _Plan for and manage upgradations, migration, maintenance,backup, installation and configuration functions for own tower_
- _ Review the technical performance of own tower and deploy ways toimprove efficiency, fine tune performance and reduce performancechallenges_
- _ Develop shift roster for the team to ensure no disruption in thetower_
- _ Create and update SOPs, Data Responsibility Matrices, operationsmanuals, daily test plans, data architecture guidance etc._
- _ Provide weekly status reports to the client leadership team,internal stakeholders on database activities w.r.t. progress, updates,status, and next steps_
- _ Leverage technology to develop Service Improvement Plan (SIP)through automation and other initiatives for higher efficiency andeffectiveness_
- **
Team Management**
- _ Resourcing_
- Forecast talent requirements as per the current and future businessneeds
- Hire adequate and right resources for the team
- Train direct reportees to make right recruitment and selectiondecisions
- _ Talent Management_
- Ensure 100% compliance to Wipro’s standards of adequateonboarding and training for team members to enhance capability &effectiveness
- Build an internal talent pool of HiPos and ensure their careerprogression within the organization
- Promote diversity in leadership positions
- _ Performance Management_
- Set goals for direct reportees, conduct timely performance reviewsand appraisals, and give constructive feedback to direct reports.
- Ensure that organizational programs like Performance Nxt are wellunderstood and that the team is taking the opportunities presented bysuch programs to their and their levels below
- _ Employee Satisfaction and Engagement_
- Lead and drive engagement initiatives for the team
- Track team satisfaction scores and identify initiatives to buildengagement within the team
- Proactively challenge the team with larger and enriching projects/initiatives for the organization or team
- Exercise employee recognition and appreciation

**_
Stakeholder Interaction_**

**_
Stakeholder Type_**

**_
Stakeholder Identification_**

**_
Purpose of Interaction_**

**_
Internal_**
- Technology Solutions Group, BU Teams, Different Infrastructureteams_
- Understanding requirements, planning and status updates,maintenance and back up, issue resolution etc._
- IRMC, QA_
- Guidance on risk mitigation and quality standards_

**_
External_**
- Clients_
- Understanding requirements, planning and status updates,maintenance and back up, issue resolution etc._
- Vendors/ Manufacturers_**_
- **

**_Display_**
- Lists the competencies required to perform this role effectively:_
- **_ Functional Competencies/ Skill_**
- _ Domain Knowledge - Understanding of IT industry and itstrends - _**_Competent to Expert_**

**_
Competency Levels_**

**_
Foundation_**
- Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with mínimal support and guidance._

**_
Competent_**
- Consistently demonstrates the full range of the competencywithout guidance. Extends the competency to difficult and unknownsituations as well._

**_
Expert_**
- Applies the competency in all situations and is serves as a guideto others as well._

**_
Master_**
- Coaches others and builds organizational capability in thecompetency area. Serves as a key resource for that competency and isrecognised within the entire organization._
- **_
Behavioral Competencies_**
- _ Managing Complexity_
- _ Client centricity_
- _ Execution Excellence_
- _ Passion for Results_
- _ Team Management_
- _ Stakeholder Management_

**_
Deliver_**

**_
No._**

**_
Performance Parameter_**

**_
Measure_**
- 1._
- Operations of the tower_
- SLA adherence_
- Knowledge management_
- CSAT/ Customer Experience_
- Identification of risk issues and mitigation plans_
- Knowledge management_
- 2._
- New projects_
- Timely delivery_
- Avoid unauthorised changes _
- No formal escalations_

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