Customers Technical Support Manager

1 week ago


الرياض, Saudi Arabia HITACHI ENERGY LTD Full time

**Description**

You as a Customers Technical Support Manager will be part of Hitachi Energy business based in Riyadh, Saudi Arabia. Leading customer technical support activities during tendering, execution and after sales during warranty in full coordination with the internal stakeholders (e.g. operation sales manager, supplying units, tendering manger, Market manager and FES).

**Your responsibilities**
- Creating, implementing, monitoring and reviewing customer technical support Strategy with respect to all Transformers supply into Saudi during sales, execution & after sales.
- The key targets are during sales, during execution and after sales.
- Supporting tendering activities as needed during technical bid preparation in coordination with tendering manager, attending site visit or site observations if requested by supplying units during tendering stage. (spare transformers tenders) and pre-bid and post bid technical clarifications clearance as needed in coordination with Tendering Manager and supplying units.
- To support all technical discussion related to base design approval in coordination with Local PM and Supplying units and overseeing and creating the plans related to site supervision activities in coordination with local PM, supplying unit’s supervisors or with TRES or third-party service as needed.
- Recording NCRs or CCRP and work hand by hand with local PM and supplying units on the technical resolution
- Promoting new technology and digital offering.
- Attending customer warranty notification and perform 1st inspection on behalf of Supplying units, creating the CCRP and support the RCA review in coordination with quality team and hand over the resolution implementation to PM / operation sales to take over.
- Creating new leads from site observation and assign it to Local Service as well as promote digital solutions when applicable.
- Abiding to all HSE rules as license to operate specially during site activities and frequent travelling activities.
- Ensuring support to the Sales organizations during the technical meetings, product presentations and negotiations with customers and provides technical support and clarification as needed.
- Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

**Your background**
- A bachelor’s degree in relevant industry is required.
- Minimum10 years Required experience in the field of power transformers service, design, erection, testing and
- Minimum 5 years in managerial role associated to Power Transformers field.
- commissioning and Power transformers troubleshooting.
- Ability to analyze Power Transformers failures and write up comprehensive root cause analysis.
- Team-building's Ability & setup plans for site works associated to power transformers activities (e.g., erection, Testing and commissioning).
- Experienced in local specification of power transformers in both UT and Industry.
- Additional experience in Transformers tendering or Project Management or Product Marketing is a plus.
- Proficiency in both spoken & written English language is required.



  • الرياض, Saudi Arabia The Cigna Group Full time

    **Main duties and responsibilities**: - Provide technical support to onsite and remote users. - Manage / monitor IT Service Desk Incidents via call management system. - Prioritise and allocate within IT Support teams all requests. - Identify ways to improve the quality of the service provided and / or the efficiency of the processes within the IT Service...


  • الرياض, Saudi Arabia HERE Technologies Full time

    What's the role?: Technical Support is a global organization that provides broad expertise in HERE products and services. We assist in technical sales and work closely with Product, Development and Operations teams to resolve customer issues and improve the functionality of HERE product and services. As a Technical Support Engineer, you will be working with...


  • الرياض, Saudi Arabia A Leading Holding Company In UAE Full time

    The Role Job Description - Manage Oracle Database Administration tasks, including installation, configuration, backup, recovery, and performance tuning. - Support the deployment and management of Customs systems, ensuring compliance with business and regulatory requirements. - Work closely with business support teams to resolve issues and enhance system...

  • IT Support Manager

    4 weeks ago


    الرياض, Saudi Arabia CodeNinja Full time

    **Introduction to CodeNinja**: At CodeNinja, we are dedicated to empowering businesses through innovative technology solutions. As a leading provider of IT services, we pride ourselves on our commitment to excellence, customer satisfaction, and continuous improvement. Our team of skilled professionals works collaboratively to deliver cutting-edge solutions...


  • الرياض, Saudi Arabia Fortinet Full time

    Would you like to join the leading global provider of network security solutions to help strategic accounts optimizing their customer experience? At Fortinet we are looking for a Technical Account Manager to build a long term trusted relationship by operating as primary technical advisor for key enterprise customers. As Technical Account Manager (TAM) you...


  • الرياض, Saudi Arabia Nimbus Consulting Full time

    **Key ResponsibilitiesCustomer Interaction & Technical Consultation** - Serve as the **primary technical contact** for US-based clients, assisting with **installation guidance, troubleshooting, and technical support**. - **Solve complex customer challenges**, including **understanding and interpreting technical manuals, drawings, and product...


  • الرياض, Saudi Arabia Tamara Full time

    Customer Support Associate **About Us** Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in KSA, UAE and Kuwait, and partners with leading global and regional...


  • الرياض, Saudi Arabia ServiceNow Full time

    **Company Description** It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent...


  • الرياض, Saudi Arabia Adobe Full time

    Our Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies...


  • الرياض, Saudi Arabia inDrive Full time

    , Riyadh We are excited to announce that we are hiring a Customer Support Specialist in Riyadh. This is an excellent opportunity to be part of a dynamic company, where you will provide exceptional support to our customers and contribute to our ongoing success. If you have strong communication skills, a passion for helping others, and are committed to...


  • الرياض, Saudi Arabia HITACHI ENERGY LTD Full time

    **Description** **Mission Statement**: Create and complete bids/estimations/quotations based on customer specification or customer requirements/budget to achieve both market competitiveness and high margin for the Company and in line with Company regulations, T&Cs and Risks review. **Main Account-** **abilities**: **1. Strategy** - To lead, creates,...


  • الرياض, Saudi Arabia GE Vernova Full time

    **Job Description Summary**: The Tender Engineering Manager is responsible for leading the overall technical coordination and management during the tender phase of large or complex projects. These projects may involve HVDC (High Voltage Direct Current) technology on offshore platforms and require collaboration with multiple stakeholders worldwide. The...


  • الرياض, Saudi Arabia NTT DATA Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** This...


  • الرياض, Saudi Arabia Adobe Full time

    Our Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies...

  • Bodyshop Manager

    4 weeks ago


    الرياض, Saudi Arabia Technical Resources Full time

    Required Body Shop Manager - Auto for Riyadh - KSA 1) Degree / Diploma in Automobile Engineering with 10 to 15 years’ proven experience as a body shop manager. 2) Meet and greet customers, establish good rapport, handle customer inquiries. 3) Maintaining relationships with insurance companies in order to settle claims quickly and fairly. 3) Maintain...


  • الرياض, Saudi Arabia Cisco Systems Full time

    **What You'll Do** As a Customer Experience Manager, you will play a crucial role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth. You're the primary CX point-of-contact for customers taking end-to-end ownership. You will understand their Business...

  • IT Support Engineer

    1 week ago


    الرياض, Saudi Arabia Hosuk Travel Full time

    Join the dynamic team at **Hosuk Travels** as an **IT Support Engineer** in Riyadh! We are looking for a tech-savvy and customer-focused professional to ensure our IT systems run seamlessly, supporting our mission to deliver exceptional travel services. **Key Responsibilities**: - **Technical Support**: Provide first-line support for hardware, software,...


  • الرياض, Saudi Arabia Gas Power Europe Middle East Africa Full time

    **Job Description Summary**: The Customer Portfolio Manager will demonstrate accountability for Project Management/ Planning/ Coordinating activities typically in the context of a production or services project to fulfill a customer order or need according to financial/commercial parameters and ensuring customer satisfaction. Impacts approaches, projects and...


  • الرياض, Saudi Arabia Barco Full time

    **Date**:Jan 21, 2025 **Location**: Riyadh, SA Dubai **Company**:Barco **Key responsibilities** - Provide technical on-site support to Barco’s Entertainment, High End Residential and Cinema Customers in the MEA area and abroad. - Repair and troubleshooting of Barco hard - and software. - Assist at sales demos in order to promote our Barco’s...


  • الرياض, Saudi Arabia ABB Full time

    **Sales Support Manager, Riyadh**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB...