Senior Service Operation Manager

6 days ago


Jeddah, Saudi Arabia Talent Pal Full time

Job Title: Senior Service Operation Manager

Job Description: Position Senior Service Operations Manager Region Jeddah Department Operations Reports To Senior Service Manager Direct Reports Shift Duty Managers, Senior shift leaders, Shift Leaders Work Pattern (Day/Shift)

Knowledge:

- 1- Bachelor/Master’s in engineering (Technical, Electrical or Mechanical)
- 2- Lean Six Sigma Certificate
- 3- Certified Operations Manager (COM) is a plus

Key Experiences:

- 1- 8 Years of Experience in Operations or technical function (Electrical or Mechanical).
- 2- 5 Years Experience in Managing / Leading a team

Job Purpose Statement: Manage the Operations crew and activities to assure the service contract deliverables.

Key Activities:

- 1- Manage Operations Crew to Ensure optimal manpower & skills distribution.
- 2- KPI Reporting and major incident reporting (based on root cause analysis RCA)
- 3- Communication and coordination with stakeholders during operation and in case of major breakdowns
- 4- Initiate and drives improvements regarding processes, procedures and systems used
- 5- Team Management, Escalation management, and stakeholder management.
- 6- Work collaboratively with different departments to ensure achieving contract deliverables and KPIs
- 7- Design and create plans of action for the various stages of the service operations process
- 8- Oversee recruitment, hiring, and training of new employees
- 9- Monitor team productivity and address issues as they arise to ensure maximum efficiency and consistent service experiences
- 10- Day-to-day management of all customer-facing teams to ensure all teams work towards the same goals
- 11- Continuously monitor metrics and leverage customer feedback to drive continuous improvement of service practices
- 12- launch new initiatives and projects that improve upon support-related processes to meet changing customer needs
- 13- Budget control managing, monitoring, and adjusting budget to ensure that the business remains on track to meet companies’ financial goals and deliver on the organization's objectives
- 14- Run a safe, injury/accident-free workplace

Job Requirements: null

This job has been sourced from an external job board.



  • Jeddah, Saudi Arabia ISS Group Holdings Limited Full time

    **You Belong Here Wherever in the World you find yourself.** **We celebrate our wins as one team of many great people!** With a vision for a connected world, Inchcape relies upon the expertise, diversity, and global network of our over 3,000 professionals, spread across 60 plus countries and in over 240 offices to help our partners _connect to a smoother,...

  • Operations Manager

    4 weeks ago


    Jeddah, Saudi Arabia ONE POINT UAE Full time

    We are urgently hiring an **OPERATION MANAGER** for a reputed **multinational COMMERCIAL REFRIGERATION GROUP** to look after **local after-sales processes support in the region.** **Position: Service and Project Support Manager (Operations Manager).** Location: Jeddah, Kingdom of Saudi Arabia **Key Responsibilities**: - Foster strong relationships with...

  • service manager

    3 weeks ago


    Jeddah, Makkah Province, Saudi Arabia First Resort Global Recruitment Full time

    SERVICE MANAGER Jobs in Jeddah, Saudi Arabia by First Resort Global Recruitment | SERVICE MANAGERFirst Resort Global Recruitment - Jeddah, Saudi Arabia Posted In 3/10/2013 Apply For JobApplicants 34 Views 8266 Job Description Our client is a leading group with a large division focused on providing high level of vehicle services for thousands of cars each...

  • Operations Manager

    3 weeks ago


    Jeddah, Makkah Province, Saudi Arabia Florence International Consulting Full time

    Our client is a large contractor based in Saudi Arabia. They are currently expanding, and are seeking an experienced Operations Manager.The position will involve overseeing the organization's operations to ensure operational effectiveness, quality, service, adherence to timeframes and cost effective management of resources to ensure the companies objectives...


  • Jeddah, Makkah Province, Saudi Arabia ISS Group Holdings Limited Full time

    You Belong Here Wherever in the World you find yourself.We celebrate our wins as one team of many great peopleWith a vision for a connected world, Inchcape relies upon the expertise, diversity, and global network of our over 3,000 professionals, spread across 60 plus countries and in over 240 offices to help our partners _connect to a smoother, smarter...


  • Jeddah, Saudi Arabia Ericsson Full time

    **Join our Team**: **About this opportunity**: We are now looking for a key member to join our Managed Services team! As a member of our MS Customer Leadership Team responsible for Service outcomes & ownership you will report to MSCOO and be accountable for the financial, operational and delivery performance of the operations assurance and broadcast...


  • Jeddah, Saudi Arabia The Emirates Group Full time

    Job Purpose: To provide a quality service to customers in respect to check-in, boarding, special services, baggage services, ticket desk and Emirates Lounge as per the criteria set forth by the company's commercial, safety and security policies, standards and procedures. Ensure all operational criteria are completed within specified time frames as per...


  • Jeddah, Makkah Province, Saudi Arabia Extended Family Senior Services Llc Full time

    Position Full time Description Company Overview:Evolution Engineering Services (EES) is a specialized and certified services company, providing our clients with a wide range ofsubstantial engineeringservices in the buildings construction sector. This includes Testing, Adjusting and Balancing of HVAC systems, Commissioning Management services of MEP...

  • Operations Manager

    4 weeks ago


    Jeddah, Saudi Arabia Whitecollars Full time

    **Company Overview**: Our client is a Saudi retail and E-commerce company working in the field of home furnishings since 1997, they specialize in premium bedding and home accessories in the Saudi market. They import high-quality goods from around the world (Europe, Asia, and the Arab region) and offer a wide variety to meet all customer preferences. Their...


  • Jeddah, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

    Plans, directs, and supervises the services, activities and the staff of the Heart Centre Perfusion Team **Essential Responsibilities and Duties**: 1. Responsible for the overall quality of patient care including the nature and scope of clinical services provided 2. Responsible for the efficient and cost effective operation of the Perfusion Section within...


  • Jeddah, Makkah Province, Saudi Arabia Michael Page Full time

    General Manager, Services - Heavy Equipment. Saudi Arabia Jobs in Jeddah, Saudi Arabia by Michael Page | General Manager, Services - Heavy Equipment. Saudi ArabiaMichael Page - Jeddah, Saudi Arabia Posted In 12/12/2013 Apply For JobApplicants 35 Views 7524 Job Description Reporting into the Senior General Manager - Product Support, you will assume...

  • Operations Manager

    1 month ago


    Jeddah, Saudi Arabia Whitecollars Full time

    Company Overview:Our client is a Saudi retail and Ecommerce company working in the field of home furnishings since 1997 they specialize in premium bedding and home accessories in the Saudi market. They import highquality goods from around the world (Europe Asia and the Arab region) and offer a wide variety to meet all customer preferences. Their core...

  • Operations Manager

    3 weeks ago


    Jeddah, Makkah Province, Saudi Arabia Whitecollars Full time

    Company Overview:Our client is a Saudi retail and E-commerce company working in the field of home furnishings since 1997, they specialize in premium bedding and home accessories in the Saudi market. They import high-quality goods from around the world (Europe, Asia, and the Arab region) and offer a wide variety to meet all customer preferences. Their core...


  • Jeddah, Makkah Province, Saudi Arabia HCP International Full time

    Category:Management, Passenger Car DealershipLocation:JeddahSalary:SR 20,000 plus benefits and competitive bonus schemeROLE DETAILS:Our client is a franchised dealer with several branches in key locations across the Kingdom of Saudi Arabia. They have excellent aftersales facilities, and their teams have won multiple awards. The business is snowballing, and...


  • Jeddah, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

    Manages the overall operations and day-to-day work of Environmental Operations, and ensures the high quality of the provided services at the Hospital. **Essential Responsibilities and Duties**: 1. Establishes work procedures and quality standards and ensures that they are maintained. 2. Plans and develops work schedules to ensure optimum utilization of the...


  • Jeddah, Makkah Province, Saudi Arabia Depo Full time

    We are looking for a senior Operations Specialist to join Depo. You will be the focal point between the different department within Depo. You will be responsible for coordination between supply chain and fleet departments. In addition to that, you will facilitate the workflow between warehouse and suppliers. If you are result-oriented and have excellent...


  • Jeddah, Makkah Province, Saudi Arabia Rentokil Initial Full time

    Rentokil Boecker:Rentokil Boecker is part of Rentokil Initial, a global route-based business services company operating in over 80 countries with over 90 years of service, and is today the largest public health company in the MENAT region. We provide industry leading sustainable innovations, best-in-class service, and care for our colleagues, customers and...


  • Jeddah, Makkah Province, Saudi Arabia Michael Page International (UAE) Full time

    We have been made aware of a global phishing campaign where employees from companies are being impersonated. We are confident that no PageGroup system has been breached. Find out how to protect yourself Banquet Operations Manager (Female Saudi National Only) Opportunity to establish and develop a new teamAn excellent platform to progressAbout Our ClientOur...


  • Jeddah, Saudi Arabia SUEZ Full time

    **Contract type** **Regular / Permanent*** **WHO WE ARE** we have been acting in support of our clients and partners to deliver essential services that protect and improve the quality of life wherever we operate. United by a passion for our work as well as our inclusive culture and team spirit, we innovate to conserve water and create value from wastes, in...


  • Jeddah, Saudi Arabia Islamic Development Bank Full time

    SECTION I: JOB PURPOSE The role will be responsible for implementing ITFC’s credit administration and Operational Risk Management policies, by processing transactions tickets, monitoring compliance and reporting unresolved issues. This will include credit limits/amendment tickets validation in the system at the level of maker, feeding the operational risk...