Senior Service Operation Manager

5 months ago


Jeddah, Saudi Arabia Talent Pal Full time

Job Title: Senior Service Operation Manager

Job Description: Position Senior Service Operations Manager Region Jeddah Department Operations Reports To Senior Service Manager Direct Reports Shift Duty Managers, Senior shift leaders, Shift Leaders Work Pattern (Day/Shift)

Knowledge:

- 1- Bachelor/Master’s in engineering (Technical, Electrical or Mechanical)
- 2- Lean Six Sigma Certificate
- 3- Certified Operations Manager (COM) is a plus

Key Experiences:

- 1- 8 Years of Experience in Operations or technical function (Electrical or Mechanical).
- 2- 5 Years Experience in Managing / Leading a team

Job Purpose Statement: Manage the Operations crew and activities to assure the service contract deliverables.

Key Activities:

- 1- Manage Operations Crew to Ensure optimal manpower & skills distribution.
- 2- KPI Reporting and major incident reporting (based on root cause analysis RCA)
- 3- Communication and coordination with stakeholders during operation and in case of major breakdowns
- 4- Initiate and drives improvements regarding processes, procedures and systems used
- 5- Team Management, Escalation management, and stakeholder management.
- 6- Work collaboratively with different departments to ensure achieving contract deliverables and KPIs
- 7- Design and create plans of action for the various stages of the service operations process
- 8- Oversee recruitment, hiring, and training of new employees
- 9- Monitor team productivity and address issues as they arise to ensure maximum efficiency and consistent service experiences
- 10- Day-to-day management of all customer-facing teams to ensure all teams work towards the same goals
- 11- Continuously monitor metrics and leverage customer feedback to drive continuous improvement of service practices
- 12- launch new initiatives and projects that improve upon support-related processes to meet changing customer needs
- 13- Budget control managing, monitoring, and adjusting budget to ensure that the business remains on track to meet companies’ financial goals and deliver on the organization's objectives
- 14- Run a safe, injury/accident-free workplace

Job Requirements: null

This job has been sourced from an external job board.



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