Helpdesk Coordinator

1 week ago


Riyadh, Saudi Arabia Almarai Full time

Helpdesk Coordinator | Riyadh, Saudi Arabia

**The Company**:
An aggressive expansion program together with acquisitions in new vertical markets have created an exciting opportunity to join a dynamic multinational team dedicated to furthering growth plans for the group.

**About the Role**:
To act as a single point of contact for Business Systems help desk at Head Office, coordinate and ensure the service delivery to the business.

**Some Areas of responsibility**:
Call Centre Management - Receive, Register, Allocate, Follow-up, Escalate, Close and Report.
Inform Customers of planned and unplanned outages.
Spares Management - Co-ordinate with engineers and maintain required Spares.
Report security incidents as per the Information Security Incident Management procedure.
Ensured availability at help desk extension to take all the calls internal or external during working hours

**Requirement**:
Diploma in Technical support.

0-1 year experience as Administrative and Help desk related areas.

English Language fluency

Almarai offers a competitive package, generous leave, medical coverage, discretionary bonus, training, and development etc.

This is a great opportunity to join a successful and expanding global business, offering an excellent remuneration and benefits package.



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