Customer Success Coordinator

3 weeks ago


Jeddah, Saudi Arabia Unilode Full time

**About Unilode**

**Position Overview**

**General Responsibilities**
- Create and maintain a local Customer and Stakeholder Portfolio.
- Use the KPI dashboard to keep track of, manage and drive performances.
- Work with the GHA of their assigned customer to ensure ULD requirements are understood.
- Enforce compliances of ULD requirements (storage, handling, nets, messaging, damage reporting, incident reporting).
- Support with local coordination and escalation of disposition requests.
- Liaise with local MRO to optimize the collection and return of ULDs requiring repair.
- Coordinate leased and interline ULD extraction.
- Conduct airport sweeps, produce sweep reports and follow-up on findings.
- Support and maintain local airport reader infrastructure of digital ULD track & trace.
- Meet with local stakeholders on a regular basis to discuss operational topics.
- Establish effective relationships with GHAs and other key stakeholders in the “on the ground” ULD supply chain.
- Participate in local Airport Safety committees to have a voice in ULD storage, handling and best practices.
- Support implementation of new ULD Management customers.

**Qualifications**
- Minimum of 3 years in Airport Operations, Ground Handling or ULD Management with a proven track record of success.
- Experience working with 3rd
- Solid understanding of ULD operations.
- Tertiary studies in Business, Logistics or Aviation Management.
- Demonstrated success in a high pressure, dynamic, fast-paced environment.
- Proven ability to develop and maintain strong internal and external relationships.
- Proven ability to work independently, own and drive own agenda and achieve significant operational improvements with limited supervision.
- Able to listen, understand and make confident decisions based on facts and role responsibility.
- Analytical and able to organize, prioritize and communicate effectively both verbally and in writing.
- Able to anticipate and handle objections and problems with empathy, taking ownership and investing in a winning solution for the customer and company.
- Open to travel.

**_
Please note that this role is based in Riyadh, Saudi Arabia._



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