Customer Success Onboarding Specialist

3 weeks ago


Jeddah, Saudi Arabia Salla Full time

Onboarding customers which include setting up accounts and on-site training.
- Help drive fast time to the first implementation and overcome any blockers that may arise
- Provide holistic program support to new customers in the onboarding phase
- Clearly communicate account setup requirements and expectations with customers and key stakeholders
- Assist and Coach customers on Salla Products and trainings to enable them to become self-sufficient.
- Ensure seamless customer handovers from the Onboarding team to the regional Customer Success team.
- Onboard, guide, and mentor the seller on one on one basis at every touchpoint in their Journey.

**Requirements**:

- Bachelor’s degree preferred
- Experience with E-commerce platforms(Prefered has an experince managing stores at Salla)
- Excellent communication skills
- Strong problem solving and analytical skills
- 2+ years experience in a customer-facing role at a SaaS company
- Critical thinking and proven complex problem solving skills required.



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