Customer Service Business Development- Saudi Only
2 months ago
Do you want to help shape the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry. We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as The Customer Service Business Development, based in Riaydh Our global team: Siemens Healthineers is a leading global medical technology company. 66,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services. Our culture: Our culture embraces different perspectives, open debate, and the will to challenge convention. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. That’s why we invite you to take on new challenges, test your ideas, and celebrate success. Mission As a Customer Service Business Development, the goal is to increase customer satisfaction and productivity by supporting in structuring education programs thereby optimize customer training experience. Assisting businesses with greater brand recognition and financial growth and working with business managers, sales and marketing experts, assessing current market trends, and submitting unique business concepts to increase revenue. Promoting company products and services. Manage and develop strategies for all CS Service Processes in order to drive operational excellence. Control all performance parameter and develop process enhancements where required. Support the CS organization in all related issues What are my Responsibilities: - Execute Contractual customer abroad training requests as per company policy and regulations - Monitors the communication with HQ, Training Center, or fellowship admins to choose suitable training, and communicate with local Stakeholder and travel agency - Monitor general Service Performance via CS standard parameters (KPI) and inform CS management any deviation related to process and/or IT solutions Analyze related sources and propose solutions - Develop market and customer-oriented service marketing strategies, offerings, communication methods - Ensure efficient execution of all CS Business portfolio in order to drive CS Revenue and market growth - Accuracy and attention to detail is critical - Excellent verbal and written communications and interpersonal skills What do I need to qualify for this job? - Possesses bachelor’s degree in business or equivalent - Technical knowledge and understanding of medical imaging - Typically, 3-5 years of successful experience in related field and successful demonstration of Key - Responsibilities and Knowledge as presented above. - Proficiency in Microsoft Excel - Proficiency in SAP CS, Spiridon Knowledge and MS office, ATCT tool GDPR We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Diversity and Inclusion Diversity, Equity and Inclusion are strong values that represent our company. We commit to studying all applications in accordance with these values and in full transparency. Organization: Siemens Healthineers Company: Siemens Healthcare Limited Experience Level: Experienced Professional Full / Part time: Full-time
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