Customer Relationship Manager

2 weeks ago

Riyadh, Saudi Arabia Gulf Business Solutions Full time

Company Description

Gulf Business Solutions (GBS) is the leading information and technology solutions provider in the kingdom of Saudi Arabia. Since we started as a business more than thirty years ago, we have grown to an enterprise supported by over five hundred employees, with a rich portfolio of products and services ranging from printing systems to end-to-end digital transformation solutions. GBS enables organizations and businesses in their journey to a digitalized business environment with cutting edge Information and Technology Solutions. We source and select only the most advanced products and solutions through the many strategic partnership we’ve developed over the years with some of the world’s leading technology companies. GBS represents GCG-Enterprise Solutions and CNS Middle East, operating as an umbrella company for both brands in KSA.

**Job Description**:
**Job Purpose**

The CRM is responsible for managing and optimizing our CRM system. This includes collecting and managing customer data, creating and executing marketing campaigns, and tracking customer interactions. The CRM will also be responsible for providing support to sales and customer service teams.
- Building and maintaining profitable relationships with key customers.
- Overseeing the relationship with customers handled by your team.
- Resolving customer complaints quickly and efficiently.
- Keeping customers updated on the latest products in order to increase sales.
- Meeting with managers in the organization to plan strategically.
- Expanding the customer base by upselling and cross-selling.
- Understanding key customer individual needs and addressing these.
- Conducting business reviews using CRM programs.
- Knowing your competition and strategizing accordingly.

**Qualifications**:
**Educational Qualification Requirements**:

- BSc in Business, Computer, or Engineering or relevant field from a recognised University or Institution

**Skills & Professional Requirements**:

- Strong understanding of CRM principles and methodologies
- Experience with a variety of CRM software
- Excellent problem-solving and analytical skills
- Excellent written and verbal communication skills
- Ability to work independently and as part of a team

**Experience Requirements**:

- 3+ years of experience in CRM

**Attributes and Behaviours**:

- Sales abilities.
- Attention to details.
- Good communication skills.

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