Customer Service Operations Leader
4 days ago
We are looking for a seasoned customer service leader to join our team at تابي. As a key player in our leadership team, you will oversee performance management, process improvement, and team engagement—helping us exceed SLAs and deliver a superior customer experience.
The ideal candidate will possess excellent leadership skills, with experience in managing high-performing teams. They will have a proven track record of delivering results in a fast-paced contact center environment.
This role requires a strategic thinker, with the ability to analyze complex problems and develop effective solutions. The candidate should be able to work closely with the Operations Manager to streamline processes and drive business efficiency.
Key Responsibilities:
- Drive performance improvement initiatives, setting clear priorities and refining procedures to meet or exceed SLAs.
- Collaborate with the Head of Operations to execute business targets, driving a culture of excellence and continuous improvement.
- Stay ahead of industry trends and regulatory updates, sharing relevant insights with the team to maintain compliance and service excellence.
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