Akeed Care Agent
8 months ago
**Responsibilities**:
- Assist customers with their travel inquiries and provide recommendations for flights, accommodations, and other travel options.
- Handle booking and reservation requests, ensuring accuracy and efficiency.
- Resolve customer issues, including flight changes, cancellations, and refunds, providing timely and satisfactory solutions.
- Collaborate with airline partners, hotels, and other service providers to ensure seamless travel experiences for our customers.
- Maintain accurate and up-to-date customer records and documentation.
- Stay up-to-date with industry trends and travel regulations to provide accurate and relevant information to customers.
**Requirements**:
- Previous experience in customer service or a similar role.
- Excellent communication skills, both verbal and written.
- Strong problem-solving and decision-making abilities.
- Ability to work well under pressure and adapt to changing situations.
- Knowledge of travel booking systems and platforms.
- Passion for travel and a willingness to learn and grow in the industry.
- High school diploma or equivalent; additional certification in travel or hospitality is a plus.
**Benefits**
- Remote work option available.
- Medical insurance for employee and beneficiaries.
- Competitive salary package.
- Healthy and growing workplace.
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