Concierge Lead

3 weeks ago


Riyadh, Saudi Arabia JASARA PMC Full time

**Responsibilities**:

- Manage a team of concierge staff and ensure they provide a high level of service to internal and external clients
- Proactively identify and resolve issues related to concierge services
- Develop and maintain relationships with vendors and local suppliers
- Manage and maintain inventory, scheduling, and bookings for meeting rooms, transportation, and events
- Ensure the front-of-house areas are maintained, organized, and presentable at all times
- Define and implement processes that maximize efficiency and streamline organizational workflows
- Act as the primary point of contact for clients and executives and respond to their needs in a timely and professional manner

**Requirements**:

- Bachelor's degree in Business Administration, Hospitality Management, or relevant field
- At least 5 years of experience working in a concierge role, preferably within a corporate or high-end hospitality environment
- Experience managing a team and overseeing their performance
- Excellent communication and interpersonal skills, including fluency in English and Arabic
- Strong organizational and management skills with a keen eye for detail
- Ability to multitask and remain professional and composed under pressure
- Customer-service oriented attitude and a willingness to go above and beyond to exceed expectations


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