IT Support Engineer
6 months ago
**We are WSP - Join us and make your career future ready**
Think bigger scale. Think higher profile. Think ground-breaking. Join WSP, and you’ll be at the heart of a team of international experts all dedicated to growing and sharing their expertise and working on projects that transform society for all of us.
WSP are currently hiring a IT Support professionals to support our project delivery capability across multiple projects in the Kingdom.
**Your new role, what's involved?**
- Lead by example in all areas of our support function. This ranges from desk side or remote support of technical problems, to suggestions and implementation of process improvements.
- Close a high volume of service desk tickets and want to out-perform team members in this regard.
- Act as an ambassador for the IT team to everyone you interact with, providing a great service experience.
- Proactively help the team to improve by proposing improvements to our systems, processes and the way the IT support team operates in order to improve our service to the business.
- Troubleshoot technical faults and work with external vendors and service providers to achieve fault resolutions when required.
- Provide investigation, diagnosis, resolution and recovery for hardware/software problems.
- Resolve user issues and requests in a timely and professional manner.
- Troubleshoot problems (complex faults) and log problem reports for recurring issues.
- Play my part in making our support team the best in providing high quality service and encouraging best practice and ensuring our processes are followed.
- Complete all work in accordance with internal ways of working.
- Champion the use of the Middle East IT team’s internal tools.
**We'd love to hear from you if you have**:
- A Bachelor’s Degree in Information Technology, Computer Sciences, or equivalent.
- At least 5 years of experience in IT Support/Service Delivery.
- Excellent in both written and spoken English.
- ITIL certified or have an in-depth understanding and experience of the ITIL framework.
- In-depth knowledge of Microsoft products in an Active Directory environment and expertise in Active Directory user management.
- Highly skilled in Microsoft Office, including Outlook and Excel as well in depth knowledge of the Microsoft Windows OS (7 and higher).
- Have the ability to work independently in a self-directed manner and collaboratively as a team member in the accomplishment of goals.
**What's in it for you?**
What if we can have work-life balance? What if we can be rewarded in ways that support our individual needs? What if we can be accepted for who we are? Here at WSP - we can
As well as rewarding you with competitive pay, WSP offers standard benefits including first class medical cover, generous annual leave, and paid professional subscriptions.
Job Reference: WSPME03339
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