Operation Manager- Khobar, Ksa

6 months ago

Hofuf, Saudi Arabia Virtua Advanced Solution Full time

**Company Description**

Trans Skills is an officially licensed HR Solutions company and is widely recognized in the United Arab Emirates. The Company today employs a workforce across diverse functions and industry verticals on a short term or long-term contracts. Trans Skills has been involved in the provision of manpower services to various Government and Private Establishments in the United Arab Emirates since 2008

The Operations Manager plays a pivotal role in the High-Quality Casual Dining industry, dedicated to optimizing the operations of our upscale establishments. This role ensures a seamless, cost-efficient, and sales-driven environment while prioritizing the customer journey and profitability.

Financial Management and Budget Oversight:
Develop and manage budgets for each location.

Control and manage the area and outlets P&L

Maintain and control Food & Beverage costs in line with the budgeted %

Monitor financial performance and implement cost control measures.

Collaborate with the finance team to analyze financial reports and identify opportunities for improvement.

Maintain the Payroll % per area and outlet in line with budgeted %

Operational Excellence in High-Quality Dining:
Spearhead efforts to enhance operational excellence in a High-Quality Casual Dining setting.

Thrive in a fast-paced, high-volume environment, coordinating operations effectively.

Implement best practices for streamlining operations to ensure efficiency.

Collaborate with individual restaurant and cafe managers to enhance day-to-day operations.

Implement best practices to optimize workflow and resource allocation.

Ensure true guest delight through delivering the optimal guest Journey.

Quality Control:
Ensure consistent quality standards in food preparation and service.

Monitor and maintain adherence to food safety and hygiene regulations.

Conduct regular quality audits to uphold guest satisfaction.

Customer Service Excellence:
Champion a customer-centric culture.

Address customer feedback and implement strategies for enhanced guest satisfaction.

Train and mentor staff to deliver exceptional customer service.

Team Leadership:
Provide leadership and guidance to restaurant or cafe managers and their teams.

Foster a positive and motivated work environment.

Oversee staffing, recruitment, and training initiatives.

Expansion and Growth Strategies:
Collaborate with senior management on expansion plans and new ventures.

Participate in the opening of new locations.

Ensure seamless integration of new establishments into the existing operational framework.

Marketing:
Work with Marketing Department and the Event Sales Team to ensure maximum revenues and covers.

Drive the business and Marketing activities in line with the Marketing Calendar.

**Qualifications**
‒ Proven experience (7 years) in senior operational roles within the Fine Dining industry.

‒ Bachelor’s degree in business administration or a related field.

Job Specific Skills:
‒ Fine dining operational expertise with a sales-driven focus.

‒ Cost-saving strategies and financial acumen.

‒ Multitasking and agile management skills in a busy, upscale environment.

‒ In-depth understanding of profit and loss financial reporting.

‒ Dedication to providing an exceptional customer journey in fine dining.

Competencies:
‒ Exceptional communication and collaboration skills.

‒ Management of P&L accounts.

‒ Problem-solving and adaptability in a fast-paced, upscale setting.

‒ Leadership and team management abilities.

‒ A customer-centric mindset and passion for high quality casual dining.

‒ Profound knowledge of the hospitality industry standards and best practices.

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