Lead Organization Excellence Officer

3 weeks ago

Riyadh, Saudi Arabia Professional Recruitment Full time

We are looking for : Lead Organization Excellence Officer
- The Lead Organization Excellence Officer is responsible for reviewing conducted research, developing list of initiatives and business process catalogue including policies, processes, and guidelines, and conducting quality and compliance checks to evaluate and improve business processes_

**Responsibilities**
- Conduct day-to-day activities while ensuring compliance to policies and procedures
- Contribute to the identification of opportunities for continuous improvement of systems, processes in line with leading practices
- Establish working relationships with relevant internal stakeholders
- Collect feedback from internal stakeholders on issues being faced and other requirements
- Contribute to the preparation of progress reports directed to all relevant stakeholders to keep them informed of progress
- Review research, benchmarks, and organizational studies outcomes and conduct workshops with key stakeholders to support the development of the organization's business process quality management programs
- Identify the organization's process and internal governance gaps, inefficiencies, and issues and determine potential Organization Excellence program options that could improve existing operating plan
- Develop list of initiatives for the implementation of the organization's business process quality management programs and develop KPIs for the periodical evaluation of program effectiveness
- Define high-level interfaces, reporting lines, and communications between top management and employees to clarify interactions across functions
- Develop, communicate, and supervise implementation of templates, forms, and guidelines to ensure standardization in business process improvement initiatives
- Conduct workshops with concerned functions in order to identify core and operational activities being implemented within each function, identify improvement opportunities, challenges, and risks, and formulate business cases
- Manage the development / update of comprehensive policies and processes ensuring alignment with Organization Excellence programs, templates, expert inputs, and best practices
- Develop and maintain business process catalog including a list of policies, procedures, processes, and delegation of authority ensuring proper coordination with the organization's functions
- Coordinate with Human Resources function to update business processes impacted by changes in authority matrix and functions’ roles
- Prepare and conduct process management trainings in coordination concerned
- functions to improve capabilities of the organization's employees and functions
- Provide support in the automation processes with the concerned department as per the approved budget
- Identify specific and measurable KPIs for all business processes implementation in coordination with the organization functions to facilitate monitoring and quality management
- Develop and ensure the implementation of comprehensive quality management system (i.e., policies, procedures, processes, tools, and templates) across the organization in line with international standards in order to ensure compliance with quality standards
- Conduct quality and compliance checks to evaluate business processes and ensure compliance with approved quality standards and organize brainstorming sessions with concerned stakeholders to collect ideas business processes improvement

**Qualification**
- 4+ years of experience in an Organization Excellence field
- Bachelor’s Degree in Business Administration or equivalent is required.

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